Phil Black Email and Phone Number

• Serve as the sole Business Analyst and Quality Assurance Analyst for a team of 5 developers across 2 projects• Manage agile processes including requirements gathering, constant communication, show & tell delivery and customer approval• Define and prioritize backlog features and stories using agile methodology such as sprints, priorities, budgets, effort points and acceptance criteria• Facilitate the gathering of all aspects of feature specs together with the what, the why and for who• Design front-end and back-end UI interfaces for projects including WorkFountain.com• Function as the customer proxy clarifying and resolving project and feature requirements• Perform acceptance testing on all stories and bug fixes for the WorkFountain and InsYght projects• Strategize with customers on defining, creating and delivering metric-driven performance plans to measure team effectiveness• Develop custom internal reporting using MySQL and T-SQL• Engineered the algorithm behind the new InsYght engine, deriving a methodical approach to matching entrepreneurs with thousands of local and national programs

• Solely built and operated DearbornBrand.com• Responsible for all aspects of web operations, including development, reporting, maintenance and employee training• Increased online average ticket by 22% over previous site by creating a clean, user-friendly and reliable website that focuses on cross-promotion and easy-to-use customer tools• Directly managed the Dearborn flagship retail outlet store• Created focused brand recognition and increased productivity through new store remodel, including designing the layout and operation flow

• Supervised region of 4 General Managers, 10 Assistant Managers and 70 part-time team members across 4 stores• Led my managers to an understanding of business operations, including profit and loss statements, staff management and sales• Grew our on-time deliveries by 15% while decreasing controllable variable costs by 3%• Configured Domino’s POS and back-end system to improve internal operations of my stores

• Managed 45 team members across 4 store departments• Oversaw the store's warehouse, incoming and outgoing freight, and the pricing team• Obtained an overall year-to-date Logistics Score of 98.4% effectiveness• Interviewed and selected potential applicants for store management positions

• Screened potential applicants for Executive positions• Interviewed and selected candidates based on leadership potential• Administered over 40 presentations to classrooms, organizations and career fairs

Founded and solely operated online retail website. When the company was sold in 2008, StinksNThings sold over 150 products.• Built StinksNThings.com e-commerce site• Responsible for internet sales with an exponential increase of 40% yearly• Created targeted plans to further develop my marketing mix• Managed daily customer service to ensure customer satisfaction and company profitability

• Increased water filter subscription sales by 300%, from 40 new subscriptions a day to over 150 new subscriptions a day• Derived promotional techniques to grow sales of consumer appliances online• Assisted with the brainstorming and creation of the new Maytag.com website launch