Philip Kappel Email & Phone Number

Technical Delivery Manager - Focused on delivering system enhancements & optimisation for Workday & Oracle.

• Managed the delivery of business analysis for Ocado’s Workday Implementation & Continuous Improvement.• Introduced tooling to increase alignment of BA deliverables across projects.• Mapped as-is & to-be business processes across Core HCM, Absence, Payroll & Expenses.• Supported change management in driving the ERP change and increase system uptake.• Optimized processes by reducing duplication of effort, aligning teams, highlighting inefficiencies.• Managed process risks & issues and reported them directly to the project manager.• Led UAT testing for key change deliverables; activities included writing UAT test scripts, managing UAT testing, raising and assessing defects, daily UAT test progress updates, and UAT exit reports.• Led design workshops for process improvement.• Translated business needs into technical requirements for the development of WD processes.• Analysed large data sets to deliver working solutions to complex problems.• Introduced best practice methodology to ensure change was delivered smoothly & in a structured • Provided weekly progress reports to senior stakeholders highlighting the progression of deliverables across project & change, as well as any risks to delivery.

Northampton, United Kingdom

Project: SMETS2 ImplementationRole: Business Analyst• Created a roadmap of smart deliverables, which provided a visual representation of scope across the business, IT and test teams based on business priorities• Designed an asset management tracker tool to manage the ~58,000 Smart Meters & Comms Hubs the client planned to deploy over 2019• Supported on the analysis of MOP contracts to ensure business requirements were fully defined and adhered to• Delivered E2E business processes for a ~£2.1m smart metering implementation program• Created a smart backlog of Epics, features and high-level user stories in preparation for scrum team development• Documented ‘As Is’ & ‘To Be’ BPMN high level system process maps using ArisExpress • Worked as part of a core team to support the implemented Scaled Agile Framework teams on the client site• Upskilled the model office/operations team in readiness for smart installations • Documented E2E business process maps and work instructions for end users to support their smart pilot phase• Worked with business assurance to introduce a uniformed set of fragments to support all client process maps • Supported contract management teams on gap analysis, MOP schedule and clarification reviews • Facilitated and attended workshops with 3rd parties ahead of MOP/Utiligroup mobilization for smart pilot installs • Created a resource plan, and training matrix for onboarding new and existing advisors into smart operations teams• Gathered Management Information requirements, along with the Smart Data Privacy Impact Assessment • Supported design workshops for a 3rd party outsource to support smart installations• Worked through multiple exception management processes; ratified resolution steps and made recommendations on process improvement areas • Analyzed process improvement opportunities and made recommendations to implement changes

Project: PLM ImplementationRole: Business Analyst / PMO Support• Use case building, evaluation & refinement. • Captured requirements associated with use cases, including any data maturation aspects• Obtained sign-offs from each business sector to align with development cut-off dates.• Deployment plan using the output of several planning sessions to map the timeline and migration strategy from the existing legacy PLM system to the future PLM system

London, United Kingdom

Project: HRIS BAU TransitionRole: Business Analyst / Onsite Lead• Management of an onsite team ensuring the delivery of automated regression & security testing software.• Process development for new change requests which had knock on implications on other parts of the system.• Production of progress plans, reported metrics and weekly summary reports.• Conducted risk-based analysis to enable the creation of a risked-based testing framework. This highlighted the most at risk areas and allowed us to ensure testing delivered the maximum return to the business.• Analysed recruitment software and worked closely with members from recruitment to gather requirements allowing for the creation of end to end test scripts ensuring no adverse effects occurred during an upgrade of their recruitment software.• Performed process analysis on WD EIB mapping to reverse engineer data loads at the clients' request.

Project: Accesso Rollout ProjectRole: Data QA Analyst• Executed manual test cases• Captured defects and reporting in Jira• Updated defect reports• Regression Testing• Validated defect resolution• Tested POS systems and eCommerce payments• Ensured data quality across 3 countries and 20 attractions• Ensured the accuracy of payment transactions across the majority of revenue streams

London, United Kingdom

• Producing a Project Plan (including risk identification, risk analysis and risk mitigation strategies• Conduct requirements testing on system requirements• Identifying and extracting test requirements• Capturing requirements into various test management tools• Authoring manual test cases with traceability to requirements• Capturing test cases into various test management tools and linking to requirements• Executing manual function tests from HP Quality Centre• Capturing Defects and reporting in HP Quality Centre• Using SQL to extract and manipulate test data• Automating functional test scripts using Quick Test Professional• Providing client and management progress reports• Communicating updates to the project plan• Providing final test reports via email to project managers

Luton, United Kingdom

Project: HRT ImplementationRole: HRIS Test Analyst• Analyzed business, functional and technical requirements and translated them into testable artefacts where those requirements existed• Scripted functionally at scenario, template and script level as per test standards and to project milestones• Communicated effectively and liaised within the programme, business and 3rd parties in order to gain required knowledge for the design and creation of testing scripts and supporting documents• Defined test data requirements to support test case design as per test standards• Reviewed change requests to identify impact on existing test packs• Executed tests and captured test results as per test standards• Updated test results• Input to daily metrics and reporting• Raising, reporting and retesting of defects• Applications used: Jira, Workday, Testrail, Excel

London, England

Project: Markit EDM ImplementationRole: QA Analyst • Worked closely with business analysts and developers to create onboarding documents which recorded and detailed information, systems, and test progress for distribution to onsite teams and newcomers.• Utilized Fitnesse, Jira & SQL daily to gather and record data.• Creation of structured and detailed progress reports in an easy to digest format• Furthered my knowledge in: ETI Banking Systems, Bond/Equity Trading & CADIS/ThinkFolio

London, United Kingdom

Intern at SQS• Gained knowledge and experience in performance, system & UAT Testing.• Created Excel dashboards to help internal reporting of recruitment and training.• Worked on a project involved the implementation and testing of a CRM solution for a major national retailer.• Worked in the finance department covering invoices, work/purchase orders, payroll & revenue reporting.• Using HP ART and Visio I created modules to assist new recruits in the company’s expectations of their roles.

Munich Area, Germany

Intern at Schmidbauer KG• Gained first-hand knowledge of the logistics required in the operation of a mobile crane company• Witnessed the delivery arrangements of Small (60 t) - Large (350 t+) mobile operating cranes• Followed the delivery & assembly of a 350t+ mobile crane for windmill construction• Assisted in the communication with several international clients

Bachelor'S Degree

Education record

Education record