2016 - Present: Sales Manager (Apple NorthPark Center) - Directing team of 40+ Apple sales associates - Regulate daily sales goals/metrics - Influence sales strategy/zoning based on traffic patterns, new product launches & Holiday seasons - Organize monthly customer satisfaction metrics into specific trends - Communicate individual revenue results & assist employees in identifying/exceeding sales goals - Develop & instill the overall Customer Journey for both internal & external customers - Expedite executive relations issues for immediate customer resolutions• 2016: People (HR) Manager & Interim Business Manager (Apple NorthPark Center) - Facilitate organizational initiatives including performance management, interviewing, internal cross-functional staffing (People) - Promote and direct Leadership Team in employee development; including weekly exchanges/feedback, career strategies, ensure developmental conversations are documented (People) - Participate in, facilitate and interview in Market-wide hiring events with 50+ average attendees (People) - Conduct in-store interviews in alignment with Apple culture/values (People) - Director of in-store employee Mentor Team responsible for employee development program (People) - Led store enterprise sales team managing top clients; including TopGolf, Neiman Marcus, Children’sHospital, AT&T (Business)• 2014 - 2016: Scheduling Manager (Apple Knox Street) - Oversaw scheduling strategy for 50+ member sales team - Managed lead sales team (Experts) setting daily/monthly/quarterly goals - Apple Leadership team member selected as Leadership Training Store (1 of 13 stores in N. America)• 2012 - 2014: Merchandise/Visuals Manager (Apple Knox Street)• 2011 - 2012: Technical Manager (Apple Knox Street)• 2010 - 2011: Operations Manager (Apple Lehigh Valley, PA)• 2008 - 2010: Sales Specialist (Apple King of Prussia, PA)• 2007: Sales Specialist (Apple Knox Street)

• Generated $175,000 in revenue in 6 months• Facilitated ski trips, mission trips, and summer camps for 500+ people• Independently facilitated monthly site inspections to various national locations

• Calculated and presented revenue statistics for agents, sponsors, and management• Independently facilitated meetings with current/potential artists, agents, and executives• Assisted music agents in daily office management; compiled daily artist concert data• Assisted agent in out-of-office artist organization named Savvy; setup weekly meetings, createdadvertisement, media correspondent writing articles for newspapers

• Nominated for Supervisor position within first year of experience• Helped facilitate daily tournaments with 200+ golfers including PGA TOUR Byron Nelson Championship• Maintained $100,000+ inventory of resort equipment