During my time as Head of Implementation, I have shaped the division into a high performing unit. Within 6 months of being appointed, we had halved the average implementation time from 12 weeks to 6 weeks by redesigning our processes, unifying the team on one software platform and creating an urgency to deliver outstanding customer service. Our changes also enabled the team to manage a larger range of projects, added 350% volume of projects with the same team capacity. Alwaysseeking… Show more During my time as Head of Implementation, I have shaped the division into a high performing unit. Within 6 months of being appointed, we had halved the average implementation time from 12 weeks to 6 weeks by redesigning our processes, unifying the team on one software platform and creating an urgency to deliver outstanding customer service. Our changes also enabled the team to manage a larger range of projects, added 350% volume of projects with the same team capacity. Alwaysseeking improvements, we implemented a PM system which aligned up with our CRM, improving client journey and internal data flow and enabled a large increase in capacity by integrated our Bulgarian support team into client facing PM roles.Other achievements are as follows:● From UK team of 7, we had 2 finalists in the Engage Customer Engagement Professional Of The Year, including the 2018 UK winner, 2019 Winner TBC.● Sourced and procured customer success software, improving customer experience whilst reducing client contacts.● Introduced SmartHub genius sessions, with over 150 clients attending these training sessions● Integrated our Bulgarian team into UK ways of working, improving efficiency and reducing costs of running projects● Our Implementation NPS score stands at 78 over 15 month period, with the newly integrated Bulgarian team surpassing all expectation with an overall score of 90● Introduced Project Management School, enabling all team members to qualify as Certified Associates of Project Management via e-learning.● Project managed a UK based acquisition project, successfully transitioning all operational matters to BAU within 3 months Show less

We are a new kind of digital agency with a focus on interactive video. Starting life as a video communications company serving the IT and B2B sectors, the company has continually evolved as a technology leader delivering compelling video applications to the desktop and mobile device. We position ourselves as leaders in the growing personalised video market, offering the first cloud-based SaaS product to deliver one-to-one targeted video, whilst also serving a growing client base with… Show more We are a new kind of digital agency with a focus on interactive video. Starting life as a video communications company serving the IT and B2B sectors, the company has continually evolved as a technology leader delivering compelling video applications to the desktop and mobile device. We position ourselves as leaders in the growing personalised video market, offering the first cloud-based SaaS product to deliver one-to-one targeted video, whilst also serving a growing client base with bespoke online video services. Our core strength is our ability to deliver all aspects of an online and mobile video strategy, both technical and creative, to get measurable results. Show less

We are a creative agency. Our team have been constantly involved with cutting edge projects since the dawn of the internet. Our mission is to transform our knowledge of creative concepts and information technology into success for our clients.We pride ourselves on delivering best fit solutions for our clients backed up with serious out of the box thinking. We are passionate about delivering the unexpected.

Promoted from Call Centre Manager to the role of National Account Manager. My clients covered a cross section of Insurers and Loss Adjustors including Munters largest account. Predominantly a field based role with 2/3 client visits per week and a 20% focus on seeking new business.

Promoted from national dispatcher, in this role I was responsible for the management of a team of up to 20 call handlers dealing with inbound calls from clients and clients policy holders. Duties included call centre data management and KPI/SLA reporting, conducting monthly 1-2-1’s and annual appraisals, ongoing training and mentoring of the team and complaint management. My main achievements include establishing data management systems which enabled the team to exceed client service levels… Show more Promoted from national dispatcher, in this role I was responsible for the management of a team of up to 20 call handlers dealing with inbound calls from clients and clients policy holders. Duties included call centre data management and KPI/SLA reporting, conducting monthly 1-2-1’s and annual appraisals, ongoing training and mentoring of the team and complaint management. My main achievements include establishing data management systems which enabled the team to exceed client service levels consistently, helping 12 team members to gain promotion and creating internal initiatives to improve internal customer relations throughout the organisation. Show less