Business Development and Management• Formulating and successfully implementing company policy• Directing strategy towards the profitable growth and operation of the company• Developing strategic operating plans that reflect the longer-term objectives and priorities of the company• Putting in place adequate operational planning and financial control systems• Ensuring that the operating objectives and standards of performance are not only understood but owned by the• management and other employees• Closely monitoring the operating and financial results against plans and budgets• Maintaining the operational performance of the company• Representing the company to major customers and professional associations• Building and maintaining an effective executive team• Staff Management• Target management• SOP development, implementation and management• Staff trainingHuman Resources• Internal recruitment (hire and fire)• Compilation and maintenance of staff employment contracts, job descriptions and KPIs• Performance reviews• Performance management• Leave and schedule management• Company handbook look book and SOP development, implementation, training and maintenanceFinancial Management• Build budget and track expenditure• Cashflow maintenance• Debtors and creditors• Invoicing• Salaries and payroll• Target setting and managementMarketing and Advertising• Development and implementation of yearly marketing calendar• Website development and copy writing• Development and management of social media strategy• Spec and maintenance of all client collateral• Client gifting• All creative copy writing for the company for our blog, cosmetic web and professional beauty.• Direction of all advertising material

Duties:Business Development and Management• Formulating and successfully implementing company policy• Directing strategy towards the profitable growth and operation of the company• Developing strategic operating plans that reflect the longer-term objectives and priorities of the company• Putting in place adequate operational planning and financial control systems• Ensuring that the operating objectives and standards of performance are not only understood but owned by themanagement and other employees• Closely monitoring the operating and financial results against plans and budgets• Maintaining the operational performance of the company• Representing the company to major customers and professional associations• Building and maintaining an effective executive teamStaff Management• Target management• SOP development, implementation and management• Staff trainingHuman Resources• Internal recruitment (hire and fire)• Compilation and maintenance of staff employment contracts, job descriptions and KPIs• Performance reviews• Performance management• Leave and schedule management• Company handbook, lookbook and SOP development, implementation, training and maintenanceFinancial Management• Build budget an d track expenditure• Cashflow maintenance• Debtors and creditors• Invoicing• Salaries and payroll• Target setting and managementMarketing and Advertising• Development and implementation of yearly marketing calendar• Website development and copy writing• Development and management of social media strategy• Spec and maintenance of all client collateral• Client gifting• All creative copy writing for the company for our blog, cosmetic web and professional beauty.• Direction of all advertising materialSales• Lead generation and follow up• Client Meetings• Proposals and presentations• Pitching• QuotingAccolades• Sit on the board for the South African Spa Association• Regular contributor to the South African Professional Beauty Maga

Reception and Front of house dutiesOverseeing the general appearance of the spa Daily Site Inspection and liaison with the maintenance team to ensure all in working orderGeneral hygiene and cleanliness of the whole spaOpening and closing of the spaOrdering and distribution of stock Weekly and monthly stock take and inventory Management of the spa diary on a daily basisManaging the front office team, juice bar, and cleaning staff KPIs. Reviewing and setting all schedules for therapists, front office, management and housekeeping Allocating and managing leave and days owed Monitoring all booking procedures to make sure that revenue is maximized in all areasMonitoring client feedback and recording everything so we can see exactly how to correct any areas of concern and make sure these are correctedMonitoring our monthly and daily targets Meeting with my staff and looking for ways to constantly motivate them to reach their targets Recording all progress so all staff are aware of how we are doing towards our targets on a daily basis Monthly overview of the business and comparison of position year on year and month on month Monthly revenue meetings to make sure that all managers have the same objectives and putting together a strategy of how to improve Daily meetings with staff and management to ensure that we are all focused on our targetsEnsuring optimum staffing levels Drawing up a marketing calendarSetting special packages and promoLiaising with designers and printers Managing the marketing budget Website maintenance Updating and monitoring all internet listings Making sure that all the marketing material is up to date and in keeping with our corporate identitySetting up corporate/promotional mailers and sending these out to our databaseManaging and collating data once the campaign has gone out to see its effectiveness Managing database and constantly looking for new ways to maximizing on how we use it to get feet through the door

Reception and Front of house dutiesMeeting and greeting guestsBooking appointments, Group & Corporate BookingsGeneral inquiries and gift certificates Dealing with complaintsEnsuring that every need of clients is met before during and after treatment. Follow up is important to ensure that treatments were par excellenceInteract with clientsPresentation of the Spa, Maintenance and Spa Hygiene Overseeing the general appearance of the spaDaily inspections of all equipment ensuring that all is in working order.Liaising with maintenance on a weekly basis to ensure anything, not in working order is repairedGeneral cleanliness of the spa, wet and dry areas and treatment rooms Opening and closing of the spa

• All beauty treatments • Overflow reception duties

• All beauty treatments • Overflow reception duties