Philippa Burns Email & Phone Number

Darlington, Gb

Newcastle-Upon-Tyne, England, United Kingdom

Responsible and accountable for the end-to-end delivery, and management of, a complex portfolio of public facing and national DDaT services. delivering high-profile and critical services. Working in a consultative capacity within the Technology space for the provision of all DDaT services and capabilities, advising, designing, and implementing DDaT solutions and services at a strategic level. Leading on solution design and engagement delivery on products and services across DDaT, engaging with senior clients and stakeholders managing delivery expectations, risks and issue resolution. Anticipating, balancing, and managing change that comes from government priorities, policy, user research, data and learnings from the development process. Always hunting out and leading opportunities through active discussions with clients, industry leaders, local and global innovators.

Accountable for the effective delivery of services from initial concept through to live operations and continued improvement. Working across Primary Care.

To provide the Councils lead on systems development and strategy, including the development and delivery of digital services across the borough. To manage the technical support teams that supports Corporate Systems. Advise the ICT Strategy Group and partners in relation to the Council’s purchase, management and development of systems. Lead on the integration of systems associated with the gathering of intelligence and customer insight for the Council and its partners and drive business process improvements.Be responsible for the development of the Council’s process improvement (that pertains to corporate Systems); maximise the use of systems and minimise the number of systems and licences required.To be responsible for developing a programme of process review projects associated with system changes, developments and upgrades.As a Digital Lead; responsible for support the transformation strategy and communicating how this supports & enables change within the council and the borough itself.Deliver digital solutions into each area of the business, to maximise efficiency and vastly improving the customer experience, digital is not just front end; it is complete end to end.Contribute to strategic planning and scoping of future capabilities to ensure the digital offer is constantly evolving and fit for purpose,To challenge the status quo and influence the business to think differently about service delivery.Develop key delivery stands of the Digital Darlington programme and to fulfil the MS365 enterprise architecture role for Darlington Borough Council.Promote and support information governance, information security and data management policies

Darlington, United Kingdom

To provide the Council’s lead on systems and information. Co-ordinate information strategy and advise the ICT Strategy Group and Xentrall Shared Services in relation to the Council’s purchase, management and development of systems. Responsible for the development of the Council’s process improvement, maximise the use of systems and minimise the number of systems and licenses required. Promote and support information governance and data management policies.To advise the ICT Strategy Group on: The priorities for the use of the Council’s ICT support through Xentrall Shared Services.The Council’s strategy for the use, management, development and purchase of data systems. Integration and development of systems including a corporate approach to key areas of business practice such as mobilisation, single view of the Customer, and self-serve.The currency of systems, upgrades, add-ons and integration packages. Responsible for the development and improvement of, and information held within, corporate data management systems across the Council To coordinate and liaise with partner organisations to ensure effective data sharing arrangements and maximise the opportunities for shared insight. Responsible for providing support to departments in process improvements aligned to systems. In particular to conduct process re-engineering; support rapid improvement events; to use standard business process improvement tools and methodology and ensure that defined quality standards are maintained at all times.To present options for process improvement, documenting proposed process flows, staffing requirements and projected benefits for each option.To analyse process and financial data post implementation to capture the financial and performance benefits realised.

To take a lead role in the design and delivery of the programme management and monitoring arrangements for the Change Programme at the authority.To develop the programme plan and reporting processes to ensure that the programme aligns with the overall direction of the authority.To lead on the development and production of outline business cases as the programme grows. Supporting Project Owners and leads in the management and delivery of their projects.

Darlington, United Kingdom

To support the development of the Council’s strategic direction and policy. I manage a range of Projects relating to Business Transformation, Research, Strategy Development and Business Improvement. To include the deployment of change management techniques, identifying and delivering efficiency gains and working closely with partners and communities to achieve joint outcomesI provide support and challenge to Project Team members and Project Sponsors, to ensure the successful delivery of projects within time, cost and quality criteria. I provide effective support to the Project Team and affected staff within the service areas to utilise a wide range of change management disciplines, such as BPR, project management, options appraisal, challenge to existing delivery methods, benchmarking with external companies and VFM analysis, and to identify and capture potential process improvements, and resultant benefits.I am the Lead Project Manager for the delivery of the Care Act within Darlington Borough Council working locally, regionally and nationally on work strands across all areas of the public sector as well as key partners in the voluntary and community sector to assist in the implementation of the Care Act and the integration of Health and Social Services. I am the regional lead for Workforce, bringing together the twelve regional authorities.It is my responsibility to manage a number of projects, in line with the corporate approach to project management. This includes establishing the framework for new projects; managing the delivery of identified milestones; directing and motivating project teams; planning and monitoring projects; managing project risks and issues; managing dependencies with other projects and services; liaising with Project Boards; and all the other functions of a Project Manager under the council’s chosen project management methodology, including project closure and post project review.

Darlington, United Kingdom

To deliver service improvements across The Council through the re-engineering of current methods of service delivery, by identifying and securing efficiency gains and ensuring that outcomes deliver against the objectives of the council, both Chief Officers and Members.Full responsibility for the development of a programme of process review and redesign projects. With a specific focus on cost savings through either rationalisation of associated systems and/or improvements and efficiencies that can be sought through the delivery of new systems and/or working practices.Utilisation of a wide range of change management methodologies and disciplines such as: BPR, Project Management, Options Appraisal, effective challenge to existing delivery methods through the facilitation and delivery of Rapid Improvement Events, bench marking with external (multi sector) companies and detailed VFM analysis (and any associated benefits realisation).Lead Project Manager for the delivery of the Care Act within Darlington Borough Council, leading work strands across all areas of the public sector including the Foundation Trust and Clinical Commissioners as well as key partners in the private sector to assist in the procurement of a new social care system to support both the Care Act and the integration of Health and Social Services.Lead Project Manager for Making Safeguarding Personal within Darlington Borough Council, working with the Safeguarding Adults Board to bring about change to ensure that the service user is at the heart of the Safeguarding Process and working with Board members to drive process change.Management of multi-discipline project teams. Allocation of work, management of all risks and issues within the team and the links and interdependencies across different programmes of work.

Management and co-ordination of specialist teams, resources and third parties across several Transformation Projects. The overall program having been established to support the Transformation of the council and of Local Government over the coming years. The first stage of Transformation running to 2015 will see the implementation of an efficiency review programme to deliver radical business change to reduce costs (£25M by 2015) and provide more flexible services My specific focus is on projects exploring alternative options for delivering services either through strategic commissioning or through radical in house changes. I am the Lead Project Manager on Collaborative working programmes across the Tees Valley.

Key Responsibilities;To Manage the Microsoft Enterprise Agreement cross Authority and to collate all licence information to enable cost saving projects and benefits. To design corporate upgrades of licences.Gathering information on licences from all relevant bodies, to enable correct procurement assisting with cost saving. To consider any licence implications on new deployments and infrastructure changes.To provide necessary licence costs and details on future expansion of the Xentrall partnership. Working on future Desktop Strategy and assisting with a potential VDI program. Proactively provide management information on CI’s for impact analysis, status, recharging and replacement programs. Continual assessment and improvement of the asset management tool Regular housekeeping of the CMDB maintaining libraries, tools, common codes and data.

Xentrall is a groundbreaking partnership made between Darlington and Stockton Borough Councils to deliver some of their services jointly.This is one of the first partnerships of its kind and delivers effective services efficiently for the Councils.As Business Account Manager, I provided an interface between customers and ICT, working with customers and ICT colleagues to gain a deep understanding of the ICT strategy and align the two facets, thereby delivering the best possible ICT service.Key Responsibilities:To act as the interface between the Corporate Management Teams in both councils and ICT. Tasked with developing strong relationships with the customer, a deep understanding of their needs and combining these with the ICT strategy to produce best of breed solutions for customers whilst ensuring unparalleled levels of customer service. Making sure that specific plans exist for customers and that these are maintained to reflect both customer needs and ICT strategic objectives.Pioneering innovative service solutions, facilitating deep understanding and exploiting joint working possibilities and assisting both authorities in forming their ICT strategy and work programmes.Leading customer contact meetings and where necessary facilitate customer/ICT workshops and attend customer meetings representing ICT; presenting, informing and assisting the customer with an understanding of the ICT strategy and its alignment with business development and business change.Negotiate and agree on all project management aspects with the customer and where applicable suppliers; developing timetables, setting milestones and deadlines with customer to ensure timely delivery of projectsTo project manage internal architecture projects set to deliver innovative infrastructure changes. Specifically, Virtual Desktop Infrastructure.

Leeds, West Yorkshire

Responsible for driving major change initiatives in e-conveyancing. Key Responsibilities:• To manage the design, build and implementation of a fully automated residential conveyancing system resulting in a 100% productivity uplift.• Introduction and management of Her Majesty’s Land Registry (HMLR) e-conveyancing initiatives• Member of e-conveyancing implementation team at HMLR.• Secondment to Service Delivery Manager, leading a team of solicitors and legal assistants completing conveyancing of residential property. In addition responsible for managing change initiatives within the team driving staff morale, efficiency and effectiveness.• Key member of senior management team with responsibility for managing the relationship between enact and major third party estate agents, house builders and mortgage lenders.

London, High Wycombe, Milton Keynes And Coventry.

Responsible for taking market leading online banking product to market.Key Responsibilities: •Lead analyst within initial project team taking cahoot from initial concept to market in a nine month time window.•Contract and relationship management of third party IT and service providers to ensure that strict project plan was adhered to. •Design of recruitment process for cahoot staff in conjunction with Abbey National HR.•Design and delivery of cahoot brand values.•Delivery of cahoot contact centre. Responsible for location, recruitment of staff, operational design and alignment of centre’s operation and ethos with cahoot brand values.•Management of internal testing processes and system end to end and user acceptance.

Ba Hons, Politics

Education record