Business Relationship Manager
CurrentAct as the focal point for the business relationship between ICC and assigned existing/new client organizations in order to develop ICC business.Responsible for managing and monitoring the overall business relationship including:- Coordinating and strengthening the partnership relation with the client organizations- Understand the client ICT strategy, identifying and promoting new services - Managing the end-to-end engagement process for new services- Coordinating the contractual relationship between the client and ICC - Monitoring the alignment of services requested with those delivered as per the respective Service Delivery Agreement- Monitoring of customer satisfaction and quality of service