Promoted to Quality Test Analyst III

- Assist with process improvement and compliance to successfully and consistently deliver high-quality software products and services on a timely basis.- Work across teams to enhance quality functional testing by identifying and helping to implement initiatives that will improve capability and efficiency.- Ensure results of root cause analysis are addressed.- Participate in project reviews.- Escalate issues and decisions to senior QA team members.

-Develop Product and Project Documentation (User Guides/Admin Guides) across all Division Projects-Research methods to improve Product performance-Coordinate with Operation team and Development team to keep everyone up-to-date-Communicate with Project Managers of new software updates-Create and manage projects in Atlassian JIRA-Review Project Specification documents before sending to development team

APEX CO VANTAGE, LLC, Dayton, OH 2013 - PresentQuality Analyst and Product Specialist - Coordinate management of new project requirements and integration specifications - Communicate with project managers to discuss project deadlines and relay information to my team- Track and manage all projects with Atlassian JIRA (truncation of GoJira, meaning Godzilla in Japanese)- Track and manage multiple support issues and project enhancements through JIRA- Lead cross functional teams to develop and execute project timelines to a successful implementation- Created user manuals for customer use for training purposes on new product implementation- Support and train international sale technicians for demos for potential projects- Perform full End to End testing of software for all possible bugs and defects, results then returned to the corporate development team for solution of all bugs and defects- Support issues that arise regarding products in the field by assisting corporate technicians with remote control software [AirWatch, Soti MobiControl, Team Viewer]

AHA T1 iOS Advisor- Worked remotely from a home office to assist Apple customers with technical support requests- Managed the troubleshooting and resolution of customer product issues- Coordinated setup repairs and replacement of defective Apple products in current use while continuously selling Apple Care Protection to its customers- Manage the scheduling of appointments for customers at Apple Retail Outlets

Assist customers within the Precinct’s Standard Operating Platform (SOP). Provide contact with customers, plus check in products for service. Perform basic testing to determine product needs and service solutions. Facilitate in-store sales, upgrades, installations and service (virus removal, data backup, hardware install, software install, diagnoistics etc)

Shipped and received product. Unloaded product off of a truck and placed it on the floor. Operated a platform lift for large items. Performed ad set and changed all the price tags. Remodeled the store from time to time. Customer carry outs for large items. Kept warehouse organized.