Human Resources Management• Provides consulting services related to: - HR organisation - HR policies, procedures and systems - HR management reporting• Provides advice on employment and industrial relations issues.• Facilitates manpower planning by identifying staffing needs through structured measurable processes.• Develops compensation schemes and provide compensation benchmarking.• Designs and implements performance appraisals and reward schemes.• Provides recruitment and executive search services to clients.• Manages and develop managers through coaching and personal guidance.• Provides training on HR systems utilization and HR reporting.Organization Management• Consults on organizational restructurings and operational productivity.• Identifies areas of improvement through structured interviews and gap analysis, and provides specific and easy to understand suggestions.• Facilitates change management and implementation of new structures, policies and procedures.• Designs management reporting for top management.• Designs and implements performance measurement systems by creating Key Performance Indicators (KPIs) and Scorecards.• Provides training on organization change management and performance measurement.Project Implementation• Manages projects as project manager.• Performs business analysis and prepares blueprints for implementation.• Supports Data Cleaning and Migration.• Provides training to implementation team.

Advice and support for Organisational Efficiency- Organisational Structures (definition and restructuring)­- Business Process Re-engineering - Performance Measurement (Business Areas Scorecards, Employees' KPI's)Advice and support for Human Resources management- Personnel Administration, Time Management and Payroll- Compensation benefits and schemes­- Personnel Development and Qualifications Management- Training Administration- Recruitment­- HR Reporting

Lead a team of 24 people responsible for the entire HR shared services experience, including HR Administration, Payroll, HR Systems, HR Planning and Analytics and the Staff Accounts Unit.Implement key processes such as the Voluntary Exit and Early Retirement Programs, Redundancies, and Disciplinary Procedure.Managing of HR budget and implementation of initiatives to minimize HR costs.Ensure the provision of high quality and timely information to Senior and Executive management and the HR Business Partners with regards HR issues and trends.Participation in Executive and Board of Directors meetings in order to provide consultation regarding key HR related decisions.

Undertook key restructuring and re-engineering projects for various divisions within the Group across countries, e.g. rationalization of branch network and branch ranking, revision of transfer pricing and profitability models, transformation of the HR function, formation of group policies, etc.Actively involved in the merging of three banks in Greece and responsible for the merging of the HR function, which included restructuring, re-engineering of processes, negotiations with the union for unification of collective agreements and benefits, implementation of a new system, etc. Provided consulting for organisational efficiency and evaluation of projects within the Group across countries.Implemented as project manager the SAP Human Capital Management System and Employees Self-Service & Managers Self-Service (ESS/MSS) applications in overseas operations (i.e. Greece, Ukraine, Romania and Serbia).Implemented as project manager the Group Performance Measurement system, both in Cyprus and overseas operations. This included the definition of balance scorecards of the various business units and the definition of related metrics, as well as the individual Key Performance Indicators (KPI) used to measure employee performance.Effectively managed project teams across countries and the full project life-cycle. Actively involved in all parts of the systems’ implementation, e.g. definition of system requirements, system analysis for satisfying business needs, testing of system and interfaces, data cleaning and migration. Ensured the full acceptance and use of the systems by business users through effective communication, training and support. Provided training and support for advanced Microsoft Excel to key business users.

Lead a team of specialists whose job it was to ensure that all HR systems are effectively designed and implemented so that business benefits are realized.Implementation of SAP Human Capital Management System including all phases of the project life-cycle (evaluation & selection of vendors, definition of system requirements, system analysis for satisfying business needs, testing of system and interfaces, data cleaning and migration).Reengineering of all HR processes in order to make optimal use of all functionality of the system while maintain low cost through use of primarily standard functionality.Ensured the full acceptance and use of the system by business users through effective communication, training and support.Project management of all HR applications in the Employee Portal of the Group such as Performance Appraisal, Training, Absence Management, Employees Directory and Employees Report.Preparation of all HR reporting based on the needs of the business users and key internal and external stakeholders. Most of the top management complex reports, which required flexibility, were prepared with the use of Excel, enabling thus quick response in low cost.

Restructured the Shares & Debentures department to meet the strategic objectives and business benefits set out by the Board of Directors, within a highly challenging environment (Boom of the Cyprus stock exchange)Reengineered all existing process and policies, significantly increasing productivity levels which ensured the handling of increased workload but also backlogRedeployment and retraining of staff (two teams of 30 persons) to cope with changes and perform in a high pressure environment and motivating them to adopt a positive attitude to changeLiaised with shareholders, addressing all their concerns and requestsEnsured that the Board was kept up to date with progress and provided management reports and consultation to the CEO who was the owner of this project

Buying and selling foreign currency in the inter-bank market and corporate client ensuring mitigation of FX risk of the Bank and optimizing its profits as well as that of the clients.Effectively managing and supporting the relationship with core corporate clients of the Group. Preparation of budgets and management reporting of the Group Treasury.

Payroll administration Preparation of management accounts Administration of maintenance agreementsPayment of invoices | Clearing of cheques

Book keeping and auditing of client accounts