Phil Moore Email and Phone Number

Step5 break down barriers to deliver technology projects and programmes that help businesses realise their most complex digital transformation ambitions and ensure long-term success. Our customer-centric approach is powered by our expert teams of problem solvers, working collaboratively with clients to make data-driven decisions that deliver certainty of outcome. Established in 2014, Step5 is part of TXM Group, a global organisation specialising in consultancy and resourcing… Show more Step5 break down barriers to deliver technology projects and programmes that help businesses realise their most complex digital transformation ambitions and ensure long-term success. Our customer-centric approach is powered by our expert teams of problem solvers, working collaboratively with clients to make data-driven decisions that deliver certainty of outcome. Established in 2014, Step5 is part of TXM Group, a global organisation specialising in consultancy and resourcing solutions across EMEA, Australasia, and North America. Show less

Heading Experian UK & I client delivery organisation of 300 + fte. Accountable for end to end delivery and service from pre sales engagement through to ongoing service. Supporting sales, delivering proposals, negotiating commercials, creating business and technical specifications in conjunction with our clients, building, testing and deploying credit decisioning and customer management solutions.Driving performance, productivity, customer satisfaction and employee engagement gains through… Show more Heading Experian UK & I client delivery organisation of 300 + fte. Accountable for end to end delivery and service from pre sales engagement through to ongoing service. Supporting sales, delivering proposals, negotiating commercials, creating business and technical specifications in conjunction with our clients, building, testing and deploying credit decisioning and customer management solutions.Driving performance, productivity, customer satisfaction and employee engagement gains through continuous improvement of working practices and end to end processes, developing improved operating models, creating high functioning teams, developing capability and capacity in line with market demand, streamlining process, creating operating efficiencies and delivering right first time for clients. Show less

Accountable for Client Delivery and Service across EMEA region, developing regional operating frameworks, structure, best practices and productivity gains across all markets for improved NPS, EBIT and growth. Developing common frameworks for project delivery, service design and management, common operational, PMO, MI and resourcing models and managing the delivery of end to end client solutions, in life services and support for new and existing Customers across all EMEA markets.

Leading operations function for the Italian market including client project delivery, customer service and bureau services.Improving end to end engagement, ways of working and commercial rigour with sales organisation driving stronger engagement with clients, improving project management and client delivery practices, resourcing models and developing improved operational framework between global, regional and Italian organisations for increased effectiveness.

Ran Lean Six Sigma Business Transformation programs across South African and Nordic markets. Identifying and prioritising opportunities in credit bureau operations to optimise operational end to end offering, reduce costs while identifying revenue opportunities, eliminate waste, distinguish areas of added value, minimise defects, and remove unnecessary human effort.Developed a repeatable discovery, analysis, prioritisation and project execution model based on LSS methodology, and… Show more Ran Lean Six Sigma Business Transformation programs across South African and Nordic markets. Identifying and prioritising opportunities in credit bureau operations to optimise operational end to end offering, reduce costs while identifying revenue opportunities, eliminate waste, distinguish areas of added value, minimise defects, and remove unnecessary human effort.Developed a repeatable discovery, analysis, prioritisation and project execution model based on LSS methodology, and successfully executed to full completion two major transformation programs, reporting directly to the EMEA board, which delivered highly significant gains across SA and Nordics markets. Show less

Transformed EMEA organisation into an integrated regional delivery organisation. Introducing end to end Integrated Commercial Process across EMEA managing client journeys from first contact through design, delivery and ongoing service management, ensuring improved regional commercial controls and management through all touch points in the client journey.Created consistent region wide delivery practices, processes, training plans, professional accreditation, MI and regional operational… Show more Transformed EMEA organisation into an integrated regional delivery organisation. Introducing end to end Integrated Commercial Process across EMEA managing client journeys from first contact through design, delivery and ongoing service management, ensuring improved regional commercial controls and management through all touch points in the client journey.Created consistent region wide delivery practices, processes, training plans, professional accreditation, MI and regional operational management functions including financial trading models, resource management and performance measurement.Transformed the delivery operating model and organisational structures across all markets into the region, removing duplication, inefficiencies and waste. Integrated skills and workforce across the region, creating balanced regional back office and local client facing services, developing efficiency and productivity while improving the local client experience. Drove market mobility and communications improving knowledge transfer, migration of skills and enhancing capability cross region.Drove significant productivity, delivery quality, EBIT and Customer NPS gains through transforming EMEA into a balanced and high performing regional organisation. Show less

Head of Delivery group covering Central and Eastern Europe, Turkey and Middle East, Russia CIS, South Africa and India.

Management of Strategic Project Deliveries. Implementation of project delivery best practice, operations management and communication strategies across several markets in EDA Northern Europe region.-Russia/CIS-Nordics-Netherlands-Germany-Central and Eastern Europe

Set up and rapidly evolved Experian Russia Client delivery function in Moscow.In a fast expanding and new market, led the client delivery effort, establishing Experian delivery credentials with clients and providing consultancy to support sales, shaping deals and negotiating delivery frameworks, leveraging Global and UK Experian resources and skills to support the rapid expansion of the market.In parallel developing Russian market delivery capability from zero to full end to end… Show more Set up and rapidly evolved Experian Russia Client delivery function in Moscow.In a fast expanding and new market, led the client delivery effort, establishing Experian delivery credentials with clients and providing consultancy to support sales, shaping deals and negotiating delivery frameworks, leveraging Global and UK Experian resources and skills to support the rapid expansion of the market.In parallel developing Russian market delivery capability from zero to full end to end delivery capability. Recruiting and training staff from ground up, establishing local delivery models and operational structures, negotiating and creating support and training frameworks with the broader organisation and establishing secondment frameworks to ensure quality and successful execution through an unprecedented growth period. Show less

Leading a UK based client delivery team delivering services from solution design and specification through to client deployment, focussed on the UK banking vertical market

Managing large complex software delivery programs for UK and International clients in markets including Canada, Netherlands, Italy and South Korea

Delivering credit decisioning solution projects to Uk and international clients