Philip Hall Email & Phone Number

A versatile, well organised IT development, deployment and support practitioner with transferable skills honed on the automotive sector. A conscientious person who articulately interfaces with internal teams and client users at all levels. Adapts seamlessly to change, performed a pivotal role in highly productive teams and embraces tasks with a “can do” approach; maintains an emphasis on quality technical solutions, and remains focused in a high pressure environment.Outstanding communication skills were proven when disseminating information to individuals and groups. Developed applications, driving forward the end-to-end technical project lifecycle to deliver value-added solutions with sustainable ROI (Return on Investment). Contributed to a successful migration at Infrasys from the customer’s proprietary software distribution system to Microsoft’s SCCM product, and from a VBScript wrapper script to a new version using AutoIT.Proactively went the extra mile to support clients. Primarily handled application support; also made certain that software processing manufacturing system data correctly fed VIN details to a machine that stamped this essential information on every chassis and engine.Demonstrated solid technical team leadership at AT&T from 2004-2008, including allocation of tasks, detailed MI reporting (Management Information), and meeting contractual SLAs for Jaguar Land Rover client. Key member of AT&T Operational Support installing and supporting applications to manage, monitor and support MG Rover systems; HP OpenView/Service Desk, CiscoWorks, Legato and AlarmPoint running on Windows 2000, Sun Solaris and HP UX servers.Successfully built applications to bridge process gaps, optimising systems for improvements to accuracy and efficiency of MG Rover business operations. Ultimately saved significant overheads for customers.

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  System Administrator (Freshworks)

  Citizens Advice

  Dec 2018 - Present - Home

  Continuing to work on the project to roll out the Freshworks ticketing product, Freshservice and Freshdesk, across most of our services.Also, providing BAU support and administration for these products.