Philip Teoli Email & Phone Number

Montreal, Quebec, Canada

Montreal, Quebec, Canada

• Reported to the COO.
• 100% Remote.
• Responsible for assuring Customer Service agents were trained on new products and new features.
• Created a training curriculum from scratch for all new hires for the Customer Experience team (Customer Service, Technical Support Level 1, Technical Support Level 2 and Professional Services).
• Implemented, setup and configured a training program in the Cornerstone LMS.
• Main products of focus, Pay Tech, Maître ‘D and Veloce Terminal solutions.

Montreal, Quebec, Canada

• Provide professional Subject Matter Expertise on our services/solutions to the business.
• Demonstrate leadership and expertise in your interactions with internal and external clients and at all times, foster a strong relationship with the client, consistently meet or exceed their expectations, as well as.
• Represent and document Client Services department scopes, requirements for proposal activities (Sales/ Product/ Marketing).
• Help diagnose, troubleshoot, and resolve Critical technical issues related to configuration, integrations, and performance of our solutions.
• Make effective use of internal resources and/or knowledge-based resources and tools to efficiently diagnose and resolve technical issues.
• Identify, research, and prioritize technical issues that affect client satisfaction, and document the impact of these issues through reporting and analysis and report these to your manager to share with the business.

Montreal, Quebec, Canada

- Look over a team of 6 Merchant and Technical Support agents. - Report daily operations to Vice President of Operations.- Acting Interim Manager for Merchant Services- Responsible for resource management including participation in the recruitment/selection process, new member on boarding support, goal setting & development planning.- Build and foster a.

Saint Laurent, Quebec, Canada

- Responded to clients with technical issues with their Lightspeed POS system for Mac- Answered calls in regards to issues with their Lightspeed eCommerce website. - Worked with PHP framework.- Worked with SQL and Sequal Pro- Worked with CSS- Worked with Mac Terminal commands.- Worked with Mac OS X Mavericks and Yosemite

Montreal, Canada Area

- Customer Service Support (Internal and External) - Help merchants integrate to our various API's. - First level of support for Operations, Technical Operations and RISK. - Gave various trainings to demonstrate our platform to various merchants and potential merchants.- Have acted as Interim Team Lead when needed. - Quality Assurance for systems creating.

Saint-Laurent, Quebec

• Developed applications for iPhone / iPad and Android.
• Worked with Objective-C, Java, PHP and MySQL.
• Perform or direct revision, repair, or expansion of existing programs to increase operating efficiency or adapt to new requirements.
• Write, analyze, review, and rewrite code, using workflow chart and diagrams. Applying knowledge of computer capabilities, subject matter, and symbolic logic.
• Correct errors by making appropriate changes and then rechecking the program to ensure that the desired results are produced.
• Conduct trial runs of software applications to be sure they will produce the desired information and that the instructions were correct.

- I was hired as a programmer to work on a pilot project for the iPad and iPhone. - Learned Objective-C and Object Oriented principles.- Worked with PHP and MySQL- Worked in a team environment. - Worked with XCode iPhone/iPad SDK 3.1, 3.2, 4.0 and 4.1

Laval, Quebec, Canada

• Creating Watson LIMS Study Designs.
• Was responsible for 3 employees.
• Documenting and/or reviewing the tracking of samples, stock solutions, blank matrices and reference compounds.
• Documenting and/or reviewing the relabelling of clinical study samples in a confidential manner.
• Writing and reviewing Standard Operating Procedures.
• Performing or ensuring the maintenance and the repair of the freezers, refrigerators, incubators and temperature recorders.

• Providing customer services (in-house and out the company).
• Generating weekly sample inventory and special sample reports.
• Receiving Samples and special supplies.
• Generating labels for samples.
• Performing or ensuring the maintenance and the repair of the freezers, refrigerators, incubators and temperature recorders.
• Documenting and/or reviewing freezers, refrigerators, incubators, and room’s notebooks and logbooks

• Providing customer services (in-house and out the company).
• Distributed merchandise to the 36 stores across Canada.
• Shipped and received merchandise from various stores across Canada.
• Helped to develop an inventory database to track merchandise.

2 Summer contracts (8 months total)In charge of distribution of daily and weekly reports.Programmed in JCL, COBOL, and C.In charge of daily, weekly and monthly backups.In-house customer service.In charge of pager and cellular phone activations.

Bachelors; Bachelors, Computer Science; Computer Science, Software Systems Option

Certificate, Customer Service

Obtained High School Diploma, General Diploma