Consult with client and internal stakeholders to define learning needs, objectives, and experiences and design high-impact training solutions Build and execute coaching frameworks and curriculums for Account Management, Sales, and Customer Success teams

Evaluated and refined sales training for Growth Team impact and role alignment, roadmapped onboarding curriculum and coaching matrix, defined metrics to measure outcomes (VillageMD, Chicago)Recommended best practices and platform to reengineer the city's classroom-based entrepreneurship program for online delivery (Economic Development Department, Bluffton SC)Defined program elements for a Digital Coaching Certification to improve organizational leadership performance (AIIR… Show more Evaluated and refined sales training for Growth Team impact and role alignment, roadmapped onboarding curriculum and coaching matrix, defined metrics to measure outcomes (VillageMD, Chicago)Recommended best practices and platform to reengineer the city's classroom-based entrepreneurship program for online delivery (Economic Development Department, Bluffton SC)Defined program elements for a Digital Coaching Certification to improve organizational leadership performance (AIIR Consulting) Show less

Managed, executed, and measured end-to-end learning programs for employees and customers. Assessed and aligned development priorities to meet evolving business goals. Curated Knowledge Management assets for usability and organizational effectiveness. + Configured & launched training portal prescribing 60+ role-specific courses, averaging 98% t2b CSAT + Drove development of blended curriculums for new hire onboarding and employee effectiveness, averaging 96% user… Show more Managed, executed, and measured end-to-end learning programs for employees and customers. Assessed and aligned development priorities to meet evolving business goals. Curated Knowledge Management assets for usability and organizational effectiveness. + Configured & launched training portal prescribing 60+ role-specific courses, averaging 98% t2b CSAT + Drove development of blended curriculums for new hire onboarding and employee effectiveness, averaging 96% user satisfaction + Launched Sales Certifications with message drilling, roleplay, and performance coaching to achieve organic growth 143% above goal Show less

Managed design/procurement, creation, and delivery of high impact learning solutions. Charted development roadmaps, prioritized and executed organizational learning. + Directed development of role-based curricula for marketing, engineering, sales and support + Established central learning hubs, communication strategies for professional development + Gamified Company-wide meetings for improved employee engagement and retention

Directed strategy and design for online leadership certificate programs. Interviewed, hired, and mentored team. + Launched supervisor training for hotel franchise to decrease manager turnover by approx. 20% and reduce union grievance filings by 45%

Managed agency department of instructional designers and editors developing digital, virtual, classroom, mobile, and print training for Bio-Pharmaceutical clients. + Business development contributor, providing creative briefs, storyboards, proposals and demos to wow prospects for 50%+ win rate + Wrote best practices and engagement standards for Forest Laboratories and for Novartis Mass Markets/Global Training Divisions, to standardize enterprise e-learning vendor delivery

Managed client relationships, vendors, writers, courseware developers, and delivery of compliance training for Fortune 1000. + Ensured on-schedule delivery of entire portfolio of training contracts+ Drove successful integration of SCORM output across various client LMS environments