Phil Winkelman Email & Phone Number

Cincinnati, Ohio, United States

Chesapeake, Va

Northbrook, Illinois

Elgin, Il

TruGreen Limited Partnership (Elgin, IL Telecenter) March 2017 - May 2018Largest lawn care company in North America offering weed control, fertilization, lawn pest control, mosquito defense and aeration services for business and residential customers.Inside Sales Specialist• Provide front-line consultative customer service as the initial point of contact for customer inquiries via phone.• Answer customer/client requests or inquiries concerning services and products and report problem areas.• Develop knowledge around customer goals, challenges, needs and requests, utilizing an evolving product and industry knowledge to provide answers and initiate and complete orders.• Combine customer service with up selling of product, make product recommendations according to the customer’s needs.• Experienced in generating add-on sales revenue. Maintain a top revenue position on the team, in the top 10% consistently.• Expertise in understanding the best ways to heighten a company’s conversion rates. Maintain one of the top conversion rates of the team, averaging 40%.• Outbound daily call volume exceeds 250.• Makes sales bonus tiers routinely.• Achieved customer satisfaction rating of 95% within six months, exceeding corporate target.• Experienced in both inbound and outbound processes.• Adept at using state-of-the-art call center software, including a complex, creative decision tree guide for agents.• Integrate call center sales goals with rotating strategic corporate marketing and sales initiatives.• Firm comprehension of customer service practices and principles, as well as a good grasp of developing resolutions that works for both client and employer. • Demonstrated mastery of customer service call scripts within specified timeframes. • Increase customer loyalty by placing follow-up calls for customers who report product issues.

Senior Recruiter sourcing passive and active candidates through internet searches and cold-calls identifying top-notch candidates for presentation to client companies on a project basis for high-volume positions. Primary recruitment focus is on SALES AND MARKETING, MANAGEMENT, OPERATIONS, COMPLIANCE, INFORMATION TECHNOLOGY and FINANCE AND ACCOUNTING professionalsContract examples (includes, but is not limited to):• CVM Solutions, a Kroll Company – Supplier Diversity Data - Recruited for IT (desktop support, Sr IT project manager, Director of Data Management, sales analysts, etc) and business and financial analysts)• Career Education Corporation - Recruited Admissions Reps, Financial Advisors and Faculty for a variety of for-profit colleges and universities including LeCordon Bleu, American Intercontinental University, Colorado Technical University and International Academy of Design and Technology• Sam’s Club – Acted as Field Recruiting Manager for an 8 state territory. Recruited and managed a team of 8 Field Recruiters, in-store supervisors and merchandisers.• Multimedia Sales and Marketing - Recruited Inside Advertising Account Executives• Dentsply Corporation - Recruited Finance and Accounting candidates for the roles of Staff Accountant, Financial Analyst and Plant Controller. • Corestaff Services – Recruited for Administrative, Clerical, and Marketing positions• United Stationers/Essendant – Warehouse Associates

Developed and implemented recruiting and selection strategies for recruiting of SALES, MARKETING, ACCOUNTING & FINANCE, OPERATIONS, UNDERWRITING, & MANAGEMENT positions. Originally hired to use expertise in sales recruiting to expand outbound call center. Recruited over 120 inside sales representatives to bring headcount from 60 individuals to 180 within 13 months. Researched, identified, and established business relationships with recruiting sources in local communities.Coordinated and lead job fairs at universities, trade schools, local city-sponsored events, etc.Prepared recruitment advertisements, served as the point of contact for recruitment inquiries/resumes.Prepared recruiting reports and identified recruiting trends, sources, etc.Performed telephone and in-person screens of candidates for employment. Conducted one-on-one face to face interviews as needed.Referred candidates to hiring managers for interviews and followed-up with hiring manager on applicant status.

Business, Business Administration And Management, General, Continuing Studies

Education record