•Leading our Global Market Intelligence Team, a key element in our Consultancy offering.•Delivering a range of insightful, informative, and instructive analytics products.•Topical commentary and trend analysis focussed on the talent and recruitment industry.•Predictive and prescriptive analytics for clients and outsourced recruitment teams.•Talent Strategy, Horizon Scanning and future modelling•Bespoke Consultancy on Geo-political, demographic and technological trends and developments.

Leading a global team to deliver reporting, analytics, and market intelligence to our clients and to our own business.

• Working with our largest international clients to implement new systems, programmes, projects and initiatives. • Led a team to deliver 108 change initiatives in 2 years.• Initiated and delivered Continuous Improvement Programmes.• Lean Process Review.• Actualisation and optimisation of talent programme objectives.

Retinue Healthcare - Leading the way in innovative workforce solutions designed with and for the NHS. In a period of unprecedented industry challenges and change, Retinue is transforming the way NHS Trusts understand, plan and deliver their workforce strategies through a blend of technology, procurement and recruitment.One of the most experienced, specialist managed service consultancies in the UK, our individualised, partnership approach has resulted in a track record of proven performance improvements and genuine cash releasing savings for our customers. Our flexible, modular approach and national coverage allows our customers to rapidly deploy approved bank and agency solutions that are fully aligned with the regulatory mandate.• Responsible for Client Service Delivery.• Responsible for the Implementation and delivery of new and organic growth projects.• Responsible for Supplier Management and relationship development.Worked on multiple projects for this fast growing, successful business. Primarily implementing our services with 11 NHS Trusts across the UK and organically growing our business.

Cielo. Global talent acquisition and management specialist.Over the course of 1 year Phill undertook and successfully implemented the following projects:• Designed and built UK centralised delivery centre - introducing scalability to UK service delivery.• Developed innovative service delivery products for the UK and EMEA, subsequently adopted in the USA market.• Centralised UK service delivery into a shared service to support onsite delivery teams.

Member of Global Shared Services Team.Member of Global Sourcing Team.Member of UK Senior Management TeamResponsible for the design, build and evolution of the Randstad Sourceright Operational Delivery Centre.Responsible for the delivery and development of our services from our Operational Delivery Centre.Designed and Established multiple centralised service lines to support RPO, MSP and TWS (Total Workforce Solutions) Supplier Management, Implementation and Talent Attraction support to our national and international clients.Established offshore support teams.Supported and advised on concept and design of our EMEA Delivery Centre.

Managing Director of Lansdowne following sale of business to ARINSO. Responsible for the overall operation of Lansdowne Recruitment Services within the ARINSO Group.• Consolidation and transition of Lansdowne into ARINSO – restructuring the company in line with more efficient operational models.• Full restructuring of recruitment service centre to bring in line with corporate reporting structures.• Franchising and blue print for deployment of UK based products on a pan European and Global platform.• Shared Service centre operating model re-designed for ‘franchised’ deployment throughout European ARINSO network.• Set up strategic partnerships with organisations to enable entry into public sector recruitment marketplace.• Directed RPO accounts for The Royal Bank of Scotland,, Norwich Union, Co- operative Bank, Lloyds TSB, Scottish Power• Full financial responsibility for Lansdowne Recruitment Services business unit including recruitment service centre and Recruitment Advertising business within ARINSO UK.• Recruitment service Centre averaging >36,000 applicants per month during this period.

Business Director responsible for three service delivery businesses for NorthgateArinso:Recruitment Services Business - providing RPO and project based recruitment support to national, European and global customers.Recruitment Advertising Business - providing traditional 'press' as well as online, web-based advertising on a global basis. Peoplechecking - background checking and referencing business.• Established multi-site recruitment service centre operations at four sites across the UK and support through offshore operations.• Service and operational delivery responsibility for Peoplechecking – background checking and referencing business. Incorporated into shared service delivery model.• Won major recruitment contracts, largely during a recessionary period. Including successful delivery of major recruitment shared service centre project with Boots, hiring 10,000 in three month period, 22,000 annually.• Acted as consultant to Boots on set-up and delivery of their own internal recruitment service delivery centre.• Established strategic partnerships to deliver niche services in the Recruitment 2 Recruitment market.• Oversaw projects and service for Dixons Retail. HRMC, RBS, The Dorchester Group, Verizon, Microsoft,• Developed new business lines to create wider service centre offering.: • Outplacement services in partnership with Chiumento • Search and Selection and Assessment service lines .• Recruitment service centre averaging >30,000 calls and > 50,000 applicants per month during this period. Total resource numbers peaked at 120.Member of HROA - RPO special interest group.• Full P&L and budget responsibility for multiple businesses.

Business Director of Arinso's RPO and Recruitment Advertising Services.Successfully tendered for and implemented one of the largest public sector recruitment contracts in 2006/7 - the London Contracts & Supplies Group (LCSG). Incorporated large scale Public Sector recruitment services into Recruitment Service Centre. Handling >150,000 public sector applicants annually.• Successfully tendered for and implemented Royal Bank of Scotland volume recruitment contract adopting the outsourced-insource approach and bringing a new method of outsourcing to RBSG.• Set up and designed highly successful multi-site shared service delivery operation in conjunction with RBS, Formed the model and basis for RBS’s own recruitment service centre in Manchester (Acted as consultant) as well as design and implementation of co-located delivery centre at our offices in Richmond.Managed >116,000 RBS applicants annually. Industry leading response times and clear focus on service delivery. Base team of 20 FTE with flexible resource model to manage peaks.• Recruitment service centre averaging >30,000 calls per month during this period. Total resource numbers average 75.• Oversaw continued growth of Recruitment Advertising business >20% year on year.• Complete integration of Lansdowne into ARINSO as ARINSO Recruitment.Full P&L and budget responsibility.

Took a more strategic role in the business. Focussing on process and product / service centre development as well as maintaining solid client relationships.• Directed and led the integration of different recruitment systems for RBS & NatWest delivered through our recruitment service centre each of which catered for >100,000 candidates per year.• Led the consolidation of Lansdowne’s IT Services into a purpose built IT Delivery Centre.• Developed Bespoke Talent Bank software for RBSG - manages 124, 000 candidates saves RBSG £1million in agency related fees in 12 months. • Managed the tender, presentation and electronic bid team that successfully retained RBSG account and achieved ‘Preferred Supplier’ status.

Board Member of Lansdowne, responsible for the design and development of its highly successful and innovative recruitment products and services:RecruitRoute - one of the first UK online recruitment systems SEAL - Talent Bank Software - Talent management services.Lansdowne ATS - Applicant tracking software for high volume RPOThis dual role also included client facing responsibility for a range of National Volume recruitment accounts, including RBS, Norwich Union, Lloyds Banking Group, Orange Telecommunications.

Responsible for the design build and maintenance of Lansdowne's ATS systems.Successfully managed volume RPO solutions for: British Airways • BASS Graduates • UNISYS Graduates • Kimberley Clark Graduates. Set up first Recruitment Shared Service centre providing response handling and other recruitment services.