Phillesia Mckenzie Email & Phone Number

New York, United States

• Reviewed posted Demand Deposit Accounts checks via Oasis system. Detect & investigate potential instances of risk & signs of fraud
• Recorded and approved high volume of ACH files, thoroughly reviewed the General Ledger, and reconciled GL accounts accurately & efficiently.
• Performed cash letter adjustments and exception resolution
• Created proofs for DDA return items. Adjusted accounts in IMPACS.
• Processed incoming /outgoing wires transfers including (foreign wires, Canadian drafts)
• Performed investigations, assisted with processing and identifying without entry claims to other financial institutions.

Queens Long Island, New York

• Managed 5 direct reports daily on our evolving products and services, drive team objectives and KPI/KRI throughout monthly cycles, raised customer retention rates by over 10% within 2-year period
• Awarded and recognized by District Executive on qualified referrals, leadership, team development and customer service
• Maintained compliance policies and produces outlining firm requirements, regulation and best practices.
• Verify & process incoming / outgoing wire transfers. Review and clear OFAC hits in wire and ACH systems
• Extensive knowledge of industry standards and regulatory requirement in terms of AML/BSA/Sanctions/OFAC regulations as well as preparing and filing SARS.
• Acted as a liaison between extend clients and internal departments

Manhattan, New York, United States

• Maintained and managed cash vault, shipment including but not limited to cash handling, control of negotiable items, preventing fraud, managing controllable expenses
• Served as the first line of defense to diffuse customer escalation to managements
• Worked and maintained order of 7 direct reports in $3M high volume performing branch
• Developed a strong relationship with clients to deliver exceptional customer service to ensure that exceptions are exceeded
• Detail-orientated and able to produce quality work product even when working under tight time frames. Proactive team player, who enjoys working collaboratively.
• Contributed to winning the JD Power Award for Highest in Customer Service in 2013-2014

Greater New York City Area

• 2008 Winner of the Scenarios USA, "What's the REAL DEAL?" writing contest
• Writer, Actor and Director of the Scenarios USA's short film Misunderstood with Director and Actor Clark Johnson
• Hosted a Scenarios USA Movie Special that aired April 24th, 2013 on NYC Media

Greater New York City Area

• Personal Assistant to Vice President of Production and Senior Editorial Producer
• Liaison to other department/assistants on all relevant needs and issues
• Researched and assisted on BET News Reminders Nelson Mandela: The Passing of a Legend
• Logged videos and created show binders for upcoming BET News Specials

Greater New York City Area

• Edited and worked with Final Cut Pro Software and Live Type
• Hosted and produced segments for D.A.M.N YC News and The Green Files
• Operated cameras for field shooting, filming on-location and in studio reporting
• Trained in digital video production, in studio and script writing for television

• Learned college level hard news writing and feature writing to produce short newspaper
• Gathered and distributed materials, documents and information as needed and directed
• Performed administrative task and duties for participants

Bachelor’S Degree, Radio And Television

Aa, Liberal Arts