Phillesia Mckenzie Email & Phone Number

New York, United States

•Reviewed posted Demand Deposit Accounts checks via Oasis system. Detect & investigate potential instances of risk & signs of fraud •Recorded and approved high volume of ACH files, thoroughly reviewed the General Ledger, and reconciled GL accounts accurately & efficiently. • Performed cash letter adjustments and exception resolution • Created proofs for DDA return items. Adjusted accounts in IMPACS. • Processed incoming /outgoing wires transfers including (foreign wires, Canadian drafts) •Performed investigations, assisted with processing and identifying without entry claims to other financial institutions. •Trained & mentored new employees on best practices and operational efficiency

Queens Long Island, New York

• Managed 5 direct reports daily on our evolving products and services, drive team objectives and KPI/KRI throughout monthly cycles, raised customer retention rates by over 10% within 2-year period• Awarded and recognized by District Executive on qualified referrals, leadership, team development and customer service •Maintained compliance policies and produces outlining firm requirements, regulation and best practices. • Verify & process incoming / outgoing wire transfers. Review and clear OFAC hits in wire and ACH systems• Extensive knowledge of industry standards and regulatory requirement in terms of AML/BSA/Sanctions/OFAC regulations as well as preparing and filing SARS. • Acted as a liaison between extend clients and internal departments• Effectively used resources for problem resolution, analyzed information received from Loan Processing, Deposit Operations, ATM, Reconcilement, Loss Management or Internal Santander departments

Manhattan, New York, United States

• Maintained and managed cash vault, shipment including but not limited to cash handling, control of negotiable items, preventing fraud, managing controllable expenses• Served as the first line of defense to diffuse customer escalation to managements• Worked and maintained order of 7 direct reports in $3M high volume performing branch • Developed a strong relationship with clients to deliver exceptional customer service to ensure that exceptions are exceeded •Detail-orientated and able to produce quality work product even when working under tight time frames. Proactive team player, who enjoys working collaboratively. •Contributed to winning the JD Power Award for Highest in Customer Service in 2013-2014

Greater New York City Area

• 2008 Winner of the Scenarios USA, "What's the REAL DEAL?" writing contest• Writer, Actor and Director of the Scenarios USA's short film Misunderstood with Director and Actor Clark Johnson• Hosted a Scenarios USA Movie Special that aired April 24th, 2013 on NYC Media

Greater New York City Area

• Personal Assistant to Vice President of Production and Senior Editorial Producer• Liaison to other department/assistants on all relevant needs and issues• Researched and assisted on BET News Reminders Nelson Mandela: The Passing of a Legend• Logged videos and created show binders for upcoming BET News Specials

Greater New York City Area

• Edited and worked with Final Cut Pro Software and Live Type• Hosted and produced segments for D.A.M.N YC News and The Green Files• Operated cameras for field shooting, filming on-location and in studio reporting • Trained in digital video production, in studio and script writing for television

• Learned college level hard news writing and feature writing to produce short newspaper • Gathered and distributed materials, documents and information as needed and directed • Performed administrative task and duties for participants

Bachelor’S Degree, Radio And Television

Aa, Liberal Arts