I am an IT professional with expertise in technical support, customer service, and process optimization. I’ve reduced claim processing times and improved communication efficiency at ROCS Grad Staffing, and delivered 95% first-contact resolution in technical support at ID.me. I hold a Bachelor’s in Biology and CompTIA A+ certification, with Security+ in progress. I’m passionate about solving IT challenges, enhancing operational efficiency, and ensuring data security. I look forward to contributing my skills in a help desk or IT support role.