Customer Service Representative
CurrentIn my current role at NSL, it's my responsibility to assist the Witness Statement team with their daily workload. I deal with written witness statements and other correspondence relating to the Dartford Free Flow Crossing (between Kent and Essex) enforcement process. My main task is to investigate witness statements made by road users that contest the outstanding charge. I have to issue the correct letter to the road user when I’m accepting their witness statement. Furthermore I have to perform the correct processes in order to make sure the business rules are followed. Finally, it is my duty to deal with additional correspondence which is received at the witness statement stage of the process.