Phillip Carson Email & Phone Number

• Provide overall technical, configuration and Tier 3 end user support for SharePoint Online production system and development/test system in a highly collaborative team environment• Develop, configure and maintain document libraries, enterprise lists and site collections• Create, leverage and manage content types, site columns and templates for re-use in sites• Generate reports using custom scripts to gather information from usage analysis for sites• Assist users in leveraging enterprise features of SharePoint• Provide guidance to business units on the structure of their sites• Monitor system usage, including content appropriateness and storage capacities• Monitor system to ensure workflow and tasks are working correctly• Maintain landing page to encourage traffic and user adoption• Provide on-boarding communication to new customers of SharePoint• Provide product/system demonstrations as required• Install, configure and manage any third-party products used with SharePoint• Provide technical input to assist in development of project plans for projects that intend to use these environments• Create and manage procedures for the HelpDesk, and manage/resolve Helpdesk Tier 2 tickets• Provide configuration and support consistent with established governance policies and best practices• Interface with and help manage related vendor/consultant relationships• Gather input and requirements for potential new features sets and product roll-outs

Harvard University

Develop, enhance, and maintain desktop applications in Progress 4GL and web apps in Progress Webspeed and JavaScript. Experience with creating SharePoint sites.