Phillip Williams Email & Phone Number

Gainesville, Florida, United States

o Acted as the primary IT support contact, prioritizing and resolving incidents and service requests to meet SLAs standards. Reduced average response time for support requests by 20%, enhancing end-user productivity.o Utilized remote tools and diagnostic utilities to streamline support processes and minimize downtime, reducing on-site troubleshooting time by 15%. Conducted hands-on fixes for desktop-level issues and performed hardware repairs as necessary. o Installed and configured hardware/software components across network infrastructure devices, enhancing system functionality. o Managed server administration tasks, optimizing Active Directory, File & Print services, DNS, and DHCP functionality. Improved server performance by 25% through proactive maintenance and optimization efforts.

o Spearheaded initiatives to identify and mitigate potential security risks, going beyond compliance to exceed company information assurance policies.o Conducted thorough assessments against organizational policy controls and regulatory frameworks, resulting in a robust security posture. Implemented strategic solutions, leading to a significant reduction in security incidents and ensuring the confidentiality, integrity, and availability of critical data.o Streamlined IT processes, enhancing operational efficiency and reducing downtime by 65%.o Installed and configured computers and software, customizing solutions to meet specific organizational needs.

Austin, Texas, United States

o Consult on learning design plans, integrating adult learning theory insights and specialized business knowledge. Conducted in-depth needs analysis, resulting in targeted learning interventions that increased employee engagement by 40%.o Assisted in measuring and optimizing the Return on Investment (ROI) of training projects/initiatives, resulting in a 20% improvement in training efficiency.o Transparently communicated priorities and timelines to the training team, ensuring seamless collaboration and project delivery.

Miami, Florida, United States

o Leveraged coursework knowledge to create, deploy, and maintain Power Platform solutions, contributing to a 35% increase in operational efficiency. Meticulously documented Power Platform configurations and troubleshooting guides, leading to a 60% reduction in issue resolution time.o Applied advanced problem-solving skills to identify and resolve software bugs, significantly improving overall user satisfaction and reducing support tickets by 30%.o Implemented class-acquired skills to image new computers and seamlessly integrate them with different servers, resulting in a 20% reduction in system setup time.

West Palm Beach, Florida, United States

Communicated with clients daily while providing information clearly and accurately. Assisted clients with inquiries while providing all pertinent information . Analyze Problems and anticipated current and future needs. Team player by covering where necessary: guest services, access security, etc.

West Palm Beach, Florida, United States

Primary duties included, quickly process and produce quick turnaround with customers, working to fix machinery, managing Western Union services as well as filling in for stock/inventory when necessary. End of shift reports, office a admin assistance and closing of registers for end of day reports.

Information Technology Management, Cybersecurity And Information Assurance, Senior

Associate Of Arts And Sciences - Aas