As a seasoned operations and technology leader with extensive experience in media and entertainment, I excel at driving strategic initiatives and leading high-performance teams. With a track record of delivering exceptional results across some of the world's most recognized brands, including NBCUniversal and Google, I bring a unique blend of technical expertise and operational acumen to every project I undertake.Currently, I serve as Director of Customer Operations at NBCUniversal, where I manage critical stakeholder relationships and lead a 365-day-a-year escalation team dedicated to resolving complex technical issues. My ability to collaborate across departments, from product teams to data analysis, ensures that we not only meet but exceed our service objectives.My prior experience as an IT Service Delivery Manager at Google at Astreya has equipped me with the skills to oversee large-scale, multi-year projects, consistently achieve service level agreements, and drive process improvements that reduce errors and escalations. Whether managing teams of over 100 technicians or handling the logistics of a $100 million retail operation, I bring a strategic mindset and a relentless focus on efficiency and results.In addition to my professional experience, I am pursuing an Executive MBA at Fordham University, where I am honing my leadership skills and expanding my knowledge in global business management. My education, combined with my hands-on experience in tech and media, positions me to continue leading transformative initiatives that drive growth and innovation.I am passionate about leveraging technology to solve complex business challenges and am always looking for new opportunities to apply my expertise in operations, technology, and leadership.
-
Senior Manager CnocPeacockNew York, Ny, Us
-
Senior Manager CnocPeacock Oct 2024 - PresentNew York, New York, Us-Led a team of one Lead Analyst and 3 Level 2 Analysts to lead customer technical issue complaints.-Sought third-party vendor to help identify Consumer technical issues impacting the Peacock Platform to help reduce consumer contacts to the Peacock Customer Care team-Structure Operations of a 7-day-a-week, 365-day-a-year extended hours. Tier 2 escalation team accepts, triages, and resolves escalated customerimpacting technical issues -
Cnoc ManagerPeacock Nov 2022 - PresentNew York, New York, Us
-
It Service Delivery Manager @GoogleAstreya Nov 2018 - Nov 2022San Jose, California, UsThe SDM is a client facing role and requires that you establish and satisfactorily manage both client and employee expectations alike.Responsibilities:-Provide leadership to diverse operations teams such as in Engineering and Operations-Implement, monitor and timely report to customers on service delivery metrics-Implement personnel on-boarding, training, and service improvement activities, ensuring systems, methodologies, and procedures are in place and followed by each service team-Work closely with Business Development and Client Partner teams to support growth, including help with services content for Statements of Work, and development/transition to stronger managed services capabilities-Works with the SMEs and stakeholders to define the roadmap for any given product and translate this into user stories or RFPs depending on the buy Vs build decision.-Work closely with Recruiting Teams to develop pipeline and process for hiring strong candidates and interview where necessary-Further, develop and maintain retention program and incentives for field employee satisfactionManaging complex and/or large projects or delivering the IT components of major projects to time, cost, quality and benefits realisation requirements. -
Receiving Team Manager Of OperationsMacy'S Sep 2014 - Feb 2018New York, Ny, UsManaged operations, logistics, and reverse logistics of $100 million-dollar home and kid’s business Collaborate with executives to process merchandise from dock to floor within 24 hours.Directed 1.8 million inbound cartons of receiving within 12 months Lead, execute and monitor inbound and outbound receiving process to company standards Trained and developed associates in shipping room to execute Store sends merchandise in a timely mannerDecreased purchasing expenses from $30,000 to $3,500 within first 7 monthsLead a team of twelve direct associates with one direct supervisor -
Assistant Store ManagerT-Mobile Aug 2013 - Aug 2014Bellevue, Wa, UsHired, Trained, and developed selling associates with a focus on customer experienceInitiated sales strategy to drive consistent sales growth throughout the store Focused on client retention and relationship building through influencing talent management -
Assistant Store ManagerAldi Usa Sep 2012 - Aug 2013Batavia, Illinois, UsIn charge of ensuring all store employees are following company policies with customer satisfaction. Maintain the overall appearance of the store and also inventory management. Manage the daily routines and execution of processes following company policies with the food products. Setting a monthly store budget and payroll expense, following up with all employees’ performance, ordering all store materials and merchandise daily following sales trends. Walk the sales floor every day to set daily expectations to be executed, quickly identify issues, and making solutions for any product out of stocks. -
Department Manager- LogisticsTarget Mar 2006 - Aug 2012Minneapolis, Mn, UsOversee Inventory replenishment; including early morning/overnight teams, backroom teams, and receiving/reverse logistics team Managed Salesfloor daily to set goals and expectationCoached and follow up with the team to identify areas of opportunity and implement stock solutions through a presentation, signing, and pricingMaintained department presentation through active leadership and supervision
Phillip Jordan Education Details
-
Fordham Gabelli School Of BusinessFinance -
Mercy UniversityComputer And Information Systems Security/Information Assurance
-
Jamaica High SchoolAccounting And Finance
-
Laguardia Community CollegeGeneral
-
Mercy UniversityComputer Information Systems
-
Mercy UniversityComputer Information Systems
Frequently Asked Questions about Phillip Jordan
What company does Phillip Jordan work for?
Phillip Jordan works for Peacock
What is Phillip Jordan's role at the current company?
Phillip Jordan's current role is Senior Manager CNOC.
What schools did Phillip Jordan attend?
Phillip Jordan attended Fordham Gabelli School Of Business, Mercy University, Jamaica High School, Laguardia Community College, Mercy University, Mercy University.
Who are Phillip Jordan's colleagues?
Phillip Jordan's colleagues are John Kwong, Megan Duca, Alexis Orengo Ayala, Michael Spencer, Amber Cardenas, Greg Harlow, Lee Dragu.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial