- Responsible for overseeing a team of 40 – 50 customer service representative trainers.- responsible for creating a positive work environment that is flexible, adaptable and team-based- responsible for working with Human Resources to document all disciplinary actions appropriately and terminate employees when necessary- responsible for ensuring the delivery of training to customer service representatives (CSRs) by their team of customer service representative trainers.

- Front line management including staffing, scheduling, counseling and morale building- Supervise 25 Claims Assistants- Maintain newcomer orientation training programs- Ensured positive claimant experience- Examine complex data to make accurate determinations- Shared responsibility for an estimated $20 billion worth of Economic claims due to Gulf Oil Spill- Ensure health and safety of all employees and claimants- Assist claimants via phone or in person with any and… Show more - Front line management including staffing, scheduling, counseling and morale building- Supervise 25 Claims Assistants- Maintain newcomer orientation training programs- Ensured positive claimant experience- Examine complex data to make accurate determinations- Shared responsibility for an estimated $20 billion worth of Economic claims due to Gulf Oil Spill- Ensure health and safety of all employees and claimants- Assist claimants via phone or in person with any and all questions pertaining to the claims process- Prepared claims using profit and loss statements and tax documents to substantiate losses- Assist in the detection of fraudulent claims and assist detectives during investigations Show less

- Maintain discipline and organization while serving as the Operations Training Manager.- Maintain newcomer orientation training programs- Serve as a Crisis Action Supervisor during natural and man-made disasters- Write, edit and distribute enlisted and officer Performance reports

- Detected and Monitored drug-trafficking vessels and aircraft in South and Central America- Supervised a 10 person multi-service operations crew during 24 hour operations- Utilized Satellite communication to direct/control counter drug aircraft and surface vessels.- Facilitated new person training programs- Created and edited new training programs- Managed the Physical Fitness program for 60 air force personnel

- Maintained air sovereignty and homeland safety from airborne terrorist activity- Detected, Monitored and reported suspicious aviation activity- Utilized Satellite Communication to direct and control various fighter and tracking aircraft- Tracked and monitored aerial movements of the President of the United States (POTUS)- Maintained flight restriction zones around the POTUS- Primary wartime emergency actions controller for the operations center- Scheduled airspace and… Show more - Maintained air sovereignty and homeland safety from airborne terrorist activity- Detected, Monitored and reported suspicious aviation activity- Utilized Satellite Communication to direct and control various fighter and tracking aircraft- Tracked and monitored aerial movements of the President of the United States (POTUS)- Maintained flight restriction zones around the POTUS- Primary wartime emergency actions controller for the operations center- Scheduled airspace and sorties for fighter, refuel, AWACS, and reconnaissance aircraft Show less

- Maintain Daily Operations and training programs of the company.- Scheduled Appx 20 Employees to different contracted locations- Interviewed, coached, disciplined and terminated employees- Fostered new surveillance and loss prevention contracts in various retail establishments- Conducted investigations for employee theft and fraud- Completed all reports from retail theft and investigations- Fostered and maintained professional relationships with Law… Show more - Maintain Daily Operations and training programs of the company.- Scheduled Appx 20 Employees to different contracted locations- Interviewed, coached, disciplined and terminated employees- Fostered new surveillance and loss prevention contracts in various retail establishments- Conducted investigations for employee theft and fraud- Completed all reports from retail theft and investigations- Fostered and maintained professional relationships with Law Enforcement- Utilized various apprehension and interviewing techniques Show less