Phillip M. Email & Phone Number

• Oversaw Strategic / Enterprise level partnerships throughout the entire client lifecycle.• Champion programs to optimize customer satisfaction, measured by Net Promoter Scores.• Execute on Client Solutions engagement model inclusive of account management, success planning, retention and up-sell initiatives.• Collaborated with Sales team to optimize the handoff from contract to close to implementation.

Greater Nashville Area, Tn

• Own retention and growth KPIs for managed clients across both Technology and Service verticals.• Develop and nurture relationships with client stakeholders including senior leadership while understanding decision making for managed accounts.• Manage all renewals and accurate listing of contract expiration dates, and protect existing revenue and monthly revenue variances. • Create and apply account plans for each managed account in collaboration with Sales Executive to meet client needs and partner to achieve their directives. • Negotiate contract extensions, pricing, and work collaboratively with internal stakeholders to execute on revenue goals and objectives.• Conduct quarterly business reviews with clients to track against defined client success metrics.• Assure satisfaction among managed clients with the quality and amount of support provided by monitoring and responding appropriately to outcomes and feedback.

• Supported VP of Marketing, Strategy and Business Development for strategic marketing and provider liaison planning, and business intelligence initiatives.• Worked collaboratively with Implementation, Data Support and Product Lead Strategist to develop process flows and streamline product adoption. • Transitioned Decisionology analytics application from Beta to product launch, and Tea Leaves Health platform integration, single sign on.• Analyzed health system service line encounters and financial data for forecasting and variance analytics to assist senior management in operational decision making. • Utilized Tableau reporting to drive growth and strategy to identify patient and prospect population trends, and capture claims data service line outmigration at multiple levels: Organization, Organization Group and Individual Provider.• Translated client and internal needs requests into technical use cases, thus setting product development priorities.

Greater Nashville Area, Tn

• Responsible for revenue growth and employer retention for Channel Partner portfolio (Hospitals, IDNs, and University Affiliated Health Systems)- Maintained 95 percent retention rate.• Partnered with Health Systems in structuring customized wellness programs utilizing Power BI analytics to aggregate HRA, Biometric and Claims data to streamline service line growth initiatives.• Assisted in developing and designing Commercial Market Analysis consulting package- led to expansion of service offering and generated a new revenue stream.• Provided analytical support to Directors of Professional Outreach, evaluating community Population Health needs and ROI from launched consumer engagements.• Analyzed clinical and financial data to assist in holistic and cohort consumer strategy development.

• Operational and project liaison between internal data team, leadership and 5+ external Client’s VP of Revenue Cycle Service, Director of Revenue Cycle and Analyst.• Worked with project leadership team to develop and implement specific client communication plans, inclusive of content, timelines and communication vehicles proactively to clients resulting in high quality engagement.• Fostered client relationships by establishing and participating in 1:1 Bi-weekly to monthly project reviews (KPIs).• Analyzed and reviewed client inquiries regarding inventory liquidation and collections: created reporting packages with descriptive communication to provide value added business intelligence.• Managed and controlled client obligations, maintaining a high level of customer satisfaction.• Facilitated timely implementation of services and proactively identified roadblocks and potential solutions.

• Responsible for establishing and participating in strategic planning sessions to identify opportunities for Account Receivable service line of business.• Developed client relationships from end users to executive level to foster new business opportunities.• Leveraged the full MedAssets client partnerships to drive AR service growth.

Greater Nashville Area, Tn

• Led between 3 to 5 Accounts Receivable project teams simultaneously with up to 25+ employees, that provided support for Central Business Office outsourcing, safety net and legacy AR clean up engagements• Directly managed and defined workflow, processes and strategy execution reducing AR and maintaining project engagement P&L. • Leveraged data elements, eligibility automation and secured payer contacts to reduce AR- established collaborative approach with top 5 key payers to review problematic claims files up to 50 accounts weekly.• Responsible for the performance metrics that ensure productivity, budget maintenance and achievement of primary goals; primary goals include AR Days, cash collections and aging expectations.

Greater Nashville Area, Tn

•Maintain relationship with Vendors, Providers, and Payers•Serve as a liaison between providers and payers•Completed full service enrollment for payer specific registration•Investigated, analyzed, and reviewed 837s and 835s •Served as application support for Claims, ERA’s, and Eligibility•Assist with system updates and communication•Created Internet Transaction Systems for configuration •Escalated any configuration issues or discrepancies that could delay implementation

Stone Crest Medical Center, Smyrna, Tn

•Interview patients for all pertinent account information •Verify insurance coverage•Explain policies clearly, process patients charts• Assign I-Plans accurately and explain services, charges, insurances billing, and payment

B.S., Business Administration And Management, General

Health Information/Medical Records Administration/Administrator

Social And Behavioral Responsible Conduct Of Research

Course for investigators, staff and students with an interest or focus in Social and Behavioral research.

Master Of Education (M.Ed.), Education