Phillip M. Email & Phone Number

• Oversaw Strategic / Enterprise level partnerships throughout the entire client lifecycle.
• Champion programs to optimize customer satisfaction, measured by Net Promoter Scores.
• Execute on Client Solutions engagement model inclusive of account management, success planning, retention and up-sell initiatives.
• Collaborated with Sales team to optimize the handoff from contract to close to implementation.

Greater Nashville Area, TN

• Own retention and growth KPIs for managed clients across both Technology and Service verticals.
• Develop and nurture relationships with client stakeholders including senior leadership while understanding decision making for managed accounts.
• Manage all renewals and accurate listing of contract expiration dates, and protect existing revenue and monthly revenue variances.
• Create and apply account plans for each managed account in collaboration with Sales Executive to meet client needs and partner to achieve their directives.
• Negotiate contract extensions, pricing, and work collaboratively with internal stakeholders to execute on revenue goals and objectives.
• Conduct quarterly business reviews with clients to track against defined client success metrics.

• Supported VP of Marketing, Strategy and Business Development for strategic marketing and provider liaison planning, and business intelligence initiatives.
• Worked collaboratively with Implementation, Data Support and Product Lead Strategist to develop process flows and streamline product adoption.
• Transitioned Decisionology analytics application from Beta to product launch, and Tea Leaves Health platform integration, single sign on.
• Analyzed health system service line encounters and financial data for forecasting and variance analytics to assist senior management in operational decision making.
• Utilized Tableau reporting to drive growth and strategy to identify patient and prospect population trends, and capture claims data service line outmigration at multiple levels: Organization, Organization Group and.
• Translated client and internal needs requests into technical use cases, thus setting product development priorities.

Greater Nashville Area, TN

• Responsible for revenue growth and employer retention for Channel Partner portfolio (Hospitals, IDNs, and University Affiliated Health Systems)- Maintained 95 percent retention rate.
• Partnered with Health Systems in structuring customized wellness programs utilizing Power BI analytics to aggregate HRA, Biometric and Claims data to streamline service line growth initiatives.
• Assisted in developing and designing Commercial Market Analysis consulting package- led to expansion of service offering and generated a new revenue stream.
• Provided analytical support to Directors of Professional Outreach, evaluating community Population Health needs and ROI from launched consumer engagements.
• Analyzed clinical and financial data to assist in holistic and cohort consumer strategy development.

• Operational and project liaison between internal data team, leadership and 5+ external Client’s VP of Revenue Cycle Service, Director of Revenue Cycle and Analyst.
• Worked with project leadership team to develop and implement specific client communication plans, inclusive of content, timelines and communication vehicles proactively to clients resulting in high quality engagement.
• Fostered client relationships by establishing and participating in 1:1 Bi-weekly to monthly project reviews (KPIs).
• Analyzed and reviewed client inquiries regarding inventory liquidation and collections: created reporting packages with descriptive communication to provide value added business intelligence.
• Managed and controlled client obligations, maintaining a high level of customer satisfaction.
• Facilitated timely implementation of services and proactively identified roadblocks and potential solutions.

• Responsible for establishing and participating in strategic planning sessions to identify opportunities for Account Receivable service line of business.
• Developed client relationships from end users to executive level to foster new business opportunities.
• Leveraged the full MedAssets client partnerships to drive AR service growth.

Greater Nashville Area, TN

• Led between 3 to 5 Accounts Receivable project teams simultaneously with up to 25+ employees, that provided support for Central Business Office outsourcing, safety net and legacy AR clean up engagements
• Directly managed and defined workflow, processes and strategy execution reducing AR and maintaining project engagement P&L.
• Leveraged data elements, eligibility automation and secured payer contacts to reduce AR- established collaborative approach with top 5 key payers to review problematic claims files up to 50 accounts weekly.
• Responsible for the performance metrics that ensure productivity, budget maintenance and achievement of primary goals; primary goals include AR Days, cash collections and aging expectations.

Greater Nashville Area, TN

• Maintain relationship with Vendors, Providers, and Payers
• Serve as a liaison between providers and payers
• Completed full service enrollment for payer specific registration
• Investigated, analyzed, and reviewed 837s and 835s
• Served as application support for Claims, ERA’s, and Eligibility
• Assist with system updates and communication

Stone Crest Medical Center, Smyrna, TN

• Interview patients for all pertinent account information
• Verify insurance coverage
• Explain policies clearly, process patients charts
• Assign I-Plans accurately and explain services, charges, insurances billing, and payment

B.S., Business Administration And Management, General

Health Information/Medical Records Administration/Administrator

Social And Behavioral Responsible Conduct Of Research

Course for investigators, staff and students with an interest or focus in Social and Behavioral research.

Master Of Education (M.Ed.), Education