Phillip Mann Email & Phone Number

Harrisburg, Pennsylvania Area

•Ensuring daily policy processing work is completed in accordance with service level objectives and all applicable laws, rules, and regulations•Managing incoming and outgoing customer service calls and correspondence in accordance with service level objectives•Continuously improving processes and workflow procedures•Overseeing individual employee and team performance to identify and address topline growth and bottom line profitability trends•Coordinating effectively with… Show more •Ensuring daily policy processing work is completed in accordance with service level objectives and all applicable laws, rules, and regulations•Managing incoming and outgoing customer service calls and correspondence in accordance with service level objectives•Continuously improving processes and workflow procedures•Overseeing individual employee and team performance to identify and address topline growth and bottom line profitability trends•Coordinating effectively with other functional departments to resolve issues and build a team-oriented approach to related operations Show less

Harrisburg, Pennsylvania Area

•Reviewed new business submissions for appropriate rating and placement to meet profitability objectives and growth strategies•Promptly and accurately responded to questions on a daily basis from agents and staff related to insurability guidelines and proper classification of risks•Utilized strong organizational, analytical, and communication skills to achieve company goals in quality, agency satisfaction, and production

Harrisburg, Pennsylvania Area

• Underwrote CT for the Exclusive Channel and CT, ME, NH, RI, and VT for the Direct Channel for all Personal Lines products• Was responsible for guiding 20 Exclusive Channel agencies in an assigned territory and 750 Direct Channel agents to the proper placement and rating of policies and navigating contracts and endorsements to aid Customer Service Representatives in assisting current members• Created and conducted training for Sales and Retention Agents, as well as their leadership, to… Show more • Underwrote CT for the Exclusive Channel and CT, ME, NH, RI, and VT for the Direct Channel for all Personal Lines products• Was responsible for guiding 20 Exclusive Channel agencies in an assigned territory and 750 Direct Channel agents to the proper placement and rating of policies and navigating contracts and endorsements to aid Customer Service Representatives in assisting current members• Created and conducted training for Sales and Retention Agents, as well as their leadership, to improve the quality of new business writings, improve loss ratios, reduce rejection ratios, reduce insurance fraud and improve the overall customer experience Show less

Hershey, Pa

• Reviewed clients’ insurance needs and analyzed and compared different markets to determine acceptability and made appropriate insurance policy recommendations• Acted as a liaison between clients and insurance carriers to resolve service issues that required policy interpretation and experience based judgment to be resolved• Contributed to the new business development by identifying cross-sell opportunities and sought referrals from existing customers

Charleston, South Carolina Area

• Communicated with, serviced and provided comprehensive account support to customers to ensure all needs were met• Responsible for marketing to carriers and customers, including advising customers regarding renewals and preparing product/coverage recommendations• Developed and maintained working relationships with customers/prospects

Charleston, South Carolina Area

• Maintained an accurate cash drawer of $8,000 to $35,000 and a cash vault of up to $250,000 per shift• Effectively completed all procedures involved in sending, ordering and receiving bi-weekly shipments• Assessed customer needs in a friendly and courteous manner