Forward-thinking, award-winning, and highly respected leader in the telecommunications technology industry with more than 30 years of professional experience. Starting as a Communications Representative, learned and mastered the industry complexities at every level; an expert in both the hands-on technical aspect and the valued diplomacy of customer relations. Receiving eight well-deserved promotions within one company, built a solid career which is based on diligent work ethic, company loyalty, ability to consistently meet time and budget guidelines, and an innate ability to communicate effectively with customers and telecommunication suppliers. Determined to stay current in the field, actively seek professional training and hold memberships in the Internal Avaya User Group (IAUG) and the International Communication Association (ICA).