Phillip W. Email & Phone Number

I am a seasoned manager with 23+ years of experience in the retail sector. Recognized for demonstrating a natural aptitude for recruiting, hiring, and training effective teams, I have a verifiable history of contributing directly to company growth and expansion throughout my career. As such, I have consistently exceeded budgetary and performance goals, and I am adept at achieving maximum operational output with minimal resource expenditure. Professional focal points include inventory management, payroll administration, staff recruitment and hiring, strategic analysis, tactical planning, public relations, public speaking, operations management, team coaching and development, process improvement, bookkeeping, merchandising, purchasing, operational development, cross-functional team leadership, complex problem-solving, client relationship management, and project management. Delivering superior administration on the latter areas of expertise requires utilization of effective communication and negotiation skills, as well as business acumen, systems analysis, and resource management to support efficiency and maximum returns. Currently, I am a Store Manager for Barnes & Noble. Under my leadership, I supervise daily operations to optimize customer service and drive sales goals to completion. I also deliver staff training and mentoring to promote exceptional customer service and full regulatory adherence. In addition, I liaise with senior staff and customers to ensure that the company’s support structure is driving the business forward with minimal expenditures.Colleagues describe me as a progressive, driven, down-to-earth, retail operations expert who can be relied on to offer superior solutions that deliver profitable results on time and under budget.I am interested in pursuing new opportunities. I can be reached by this profile or email phillipwilburn@yahoo.com

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  Oakton Community College

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