Investigating financial complaints without the investments pod. Specialising in spread betting and CFD complaints. Reaching swift and fair resolutions, utilising my analytical skills and broad product knowledge to enable me to fully understand the customer journey.

Responsible for start-up Transaction Reporting on emergency rectification project for leading share registration company following FCA investigation and insistence on 5 years systems/process retrofit.Achievements-major inputs constructing Project deliverables , dependencies, critical paths , and system specifications ,functionality , and resilience;-challenging poor cross business communications, inadequate/absent procedures , systems, controls, compliance, and uninterested… Show more Responsible for start-up Transaction Reporting on emergency rectification project for leading share registration company following FCA investigation and insistence on 5 years systems/process retrofit.Achievements-major inputs constructing Project deliverables , dependencies, critical paths , and system specifications ,functionality , and resilience;-challenging poor cross business communications, inadequate/absent procedures , systems, controls, compliance, and uninterested supervision and management;-wrote , based on “letter and spirit of the law”, robust compliant guidance procedures , controls , instructions , definitions ,and interpretations”. Show less

Effective and efficient servicing of High Net Worth (more than £2m liquid assets) and Ultra High Net Worth (more than £15m) individuals on behalf of Private Bank Relationship Managers by executing daily trades. ACHIEVEMENTS:• Pivotal implementing 2 operationally critical trading platforms. Quick fixes, long term changes and short term workarounds were negotiated through close, meaningful and action-centred relationships with service providers. Issues (such as accrued interest… Show more Effective and efficient servicing of High Net Worth (more than £2m liquid assets) and Ultra High Net Worth (more than £15m) individuals on behalf of Private Bank Relationship Managers by executing daily trades. ACHIEVEMENTS:• Pivotal implementing 2 operationally critical trading platforms. Quick fixes, long term changes and short term workarounds were negotiated through close, meaningful and action-centred relationships with service providers. Issues (such as accrued interest discrepancies) were identified through exhaustive test trading and testing to destruction;• Acknowledged Track Record in successfully reading the markets and advising Relationship Managers on strategies relating to volumes and timing of trades, time resourcing and trades prioritisation- all potentially affecting prices or life cycles of trades;• Routinely executed some100 trades p.d. (FX, fixed income, equities, fixed term deposits) to £10M with a commitment to minimising or nullifying chance of error trades and potential bank losses. Worked to an error range of 0.5% and regularly was below this level or met 0%;• As the most systems familiar trading desk member took personal responsibility for bi-yearly remote site disaster recovery trading test simulations across all asset classes to minimise loss risks;• Initiated identification, investigation and correction of all trading desk discrepancies and error trades in the fastest time to minimise market exposure/losses. Show less

Daily Hedge Fund dealing £0.5M - £40M per trade for 60+ Private Bank and Investment Bank Relationship Managers.Sole Relationship Managers’ point-of-contact for all hedge fund related queries, cut-offs, Net Asset Values, fund availability.Operational contact with 100+ new/existing Hedge Fund Managers.Amalgamate trades, monitor cut-off points for best client results. ACHIEVEMENTS• Identified and secured repayment of £0.5m Trail Fees by spotting Introducer malpractices•… Show more Daily Hedge Fund dealing £0.5M - £40M per trade for 60+ Private Bank and Investment Bank Relationship Managers.Sole Relationship Managers’ point-of-contact for all hedge fund related queries, cut-offs, Net Asset Values, fund availability.Operational contact with 100+ new/existing Hedge Fund Managers.Amalgamate trades, monitor cut-off points for best client results. ACHIEVEMENTS• Identified and secured repayment of £0.5m Trail Fees by spotting Introducer malpractices• Effective Trouble-Shooter, unravelling and finally resolving an 18 months critical /cumulative issue regarding £7m Private Equity fund allocation/fees and interest payments stemming from unknown initial investors. Recommendations to prevent recurrence were accepted• Consistent, meticulous, fast up-to-speed familiarisation of over 60 dealt Hedge Fund's scope and structure. .• Ensured excellent client service by zero misses of trading cut-offs and notification periods ,amalgamating all trades.• Efficient and effective communication with Relationship Managers on new/existing Hedge Fund's fees, NAVs, restrictions, trading periods• Acting Supervisor (4 months) of Trade Support Desk managing and coaching a team of 5. FX and Hedge Fund trade captures, commission application/query resolution, client and bank reconciliations and investigations. Show less