Phillip Alger Email & Phone Number

Tempe, Arizona, United States

• Oversee all infrastructure and corporate IT for a global VoIP organization, ensuring 100% functionality at all times through strategic team leadership of 40 contributors in successfully meeting operational targets• Implement system security measures to optimize IT processes regarding system uptime, company data protection, and operational capability assurance by implementing updated knowledge in the face of threats• Navigated 20 compliance audits (SOC type 1 and 2, PCI, GDPR, HIPPA) by maintaining audit readiness and a thorough knowledge of expectations resulting in high reliability without findings• Maintain financial integrity through effective budget development and management to guide project prioritization, scheduling, and workflows• Navigated IT demands across 2 Merger and Acquisitions (M&A) efforts by leading from pre-planning to post-development ideation and implementation

Austin, Texas Metropolitan Area

• Designed and developed an in-house information technology department by crafting policy, procedure, and operational maintenance strategies within a company of 250 employees• Collaborated with team members, staff, and vendors to create strategic plans for infrastructure, communication, and IT systems to meet expectations and support the line of business• Developing and implementing road maps for IT strategies that support BryComm's average annual revenue growth of 55%, including a 5x growth of the employee base

Tempe, Arizona

• Supervised all IT demands within the organization to prevent system outages while driving fresh developments for greater efficiency and compliance• Identify and resolve cost savings opportunities through the deployment of automation, metrics, and capacity planning strategies to right-size infrastructure• Streamlined departmental interfacing by eliminating redundancies and creating improved communication channels between departments, reducing information lag and delays• Led comprehensive risk assessments to prepare for future and ongoing M&As within the company by evaluating IT, systems, infrastructure, and information security

Phoenix, Arizona Area

• Coordinated projects to migrate the largest pool constructor within Arizona from previous generation technology to next generation technology by guiding operational changes and staff development• Administered systems while ensuring sound security and policy creation and management• Utilized Agile methodologies to produce consistent improvements throughout migrations, reducing workloads and driving process optimizations• Negotiated vendor contracts for outsourcing need, minimizing company costs while fostering high levels of service, creating improved value for the company• Mentored team members through coaching, modeling, and instructing to build a team capable of solving complex matters within a fast-paced environment to improve operational efficiency

Chandler, Az

• Constructed a managed service provider to sell and support voice and date packages to commercial clients by identifying areas of need and improvement to create performance gains resolving areas of concern• Reduced cost and boosted visibility by collaborating with clients to leverage innovative TEM tool developed by the company, spotlighting the data/voice network expenses• Revamped operations by evaluating supply chains, implementing sales reporting, and innovating labor scheduling to generate increased revenues and operational efficiency