Phillip Alger Email & Phone Number

Tempe, Arizona, United States

• Oversee all infrastructure and corporate IT for a global VoIP organization, ensuring 100% functionality at all times through strategic team leadership of 40 contributors in successfully meeting operational targets
• Implement system security measures to optimize IT processes regarding system uptime, company data protection, and operational capability assurance by implementing updated knowledge in the face of threats
• Navigated 20 compliance audits (SOC type 1 and 2, PCI, GDPR, HIPPA) by maintaining audit readiness and a thorough knowledge of expectations resulting in high reliability without findings
• Maintain financial integrity through effective budget development and management to guide project prioritization, scheduling, and workflows
• Navigated IT demands across 2 Merger and Acquisitions (M&A) efforts by leading from pre-planning to post-development ideation and implementation

Austin, Texas Metropolitan Area

• Designed and developed an in-house information technology department by crafting policy, procedure, and operational maintenance strategies within a company of 250 employees
• Collaborated with team members, staff, and vendors to create strategic plans for infrastructure, communication, and IT systems to meet expectations and support the line of business
• Developing and implementing road maps for IT strategies that support BryComm's average annual revenue growth of 55%, including a 5x growth of the employee base

Tempe, Arizona

• Supervised all IT demands within the organization to prevent system outages while driving fresh developments for greater efficiency and compliance
• Identify and resolve cost savings opportunities through the deployment of automation, metrics, and capacity planning strategies to right-size infrastructure
• Streamlined departmental interfacing by eliminating redundancies and creating improved communication channels between departments, reducing information lag and delays
• Led comprehensive risk assessments to prepare for future and ongoing M&As within the company by evaluating IT, systems, infrastructure, and information security

Phoenix, Arizona Area

• Coordinated projects to migrate the largest pool constructor within Arizona from previous generation technology to next generation technology by guiding operational changes and staff development
• Administered systems while ensuring sound security and policy creation and management
• Utilized Agile methodologies to produce consistent improvements throughout migrations, reducing workloads and driving process optimizations
• Negotiated vendor contracts for outsourcing need, minimizing company costs while fostering high levels of service, creating improved value for the company
• Mentored team members through coaching, modeling, and instructing to build a team capable of solving complex matters within a fast-paced environment to improve operational efficiency

Chandler, AZ

• Constructed a managed service provider to sell and support voice and date packages to commercial clients by identifying areas of need and improvement to create performance gains resolving areas of concern
• Reduced cost and boosted visibility by collaborating with clients to leverage innovative TEM tool developed by the company, spotlighting the data/voice network expenses
• Revamped operations by evaluating supply chains, implementing sales reporting, and innovating labor scheduling to generate increased revenues and operational efficiency