Phillip Boyett Email & Phone Number

Greater New York City Area

- Conducted demo calls and qualifying calls with leads - Used product expertise to help new Teachable customers find value in the platform

Greater New York City Area

- Briefly served as a Senior Customer Education Specialist providing support to more junior support team members and troubleshooting more complicated issues

New York, NY

• Provided excellent tech-support to all levels of customers regarding a complex platform, consistently ranked among the top agents in customer satisfaction
• Selected as Subject Matter Expert to serve as voice of the customer and Customer Operations liaison with Product team and Core Development Pod
• Invited to give a Lunch & Learn presentation to Design team regarding common use cases and paint points for customers
• Created resources to address pain points for fellow Customer Educators in the areas of third-party integrations, domains, and advanced support tools

Brooklyn, NY

• Design and execute social media posts and marketing collateral consistent with organization’s brand identity, objective, and voice.
• Conceptualize, compose, and coordinate fundraising appeals for direct mail and email to more than 500 donors.
• Oversee and maintain Salesforce database containing donor information.
• Produce various reports pertaining to donors and donations for Executive Director and Board.
• Orchestrated travel, venue, and lodging for 50 international participants for four-day conference that occurred in El Salvador.
• Generated $10K in fundraising revenue via Facebook, leveraged relationships with existing donors to engage new potential benefactors.

New York, NY

• Organized interviews for high school-aged applicants to various government-sponsored study abroad scholarships.
• Fostered environment of top-level customer service and support to AFS volunteers while coordinating interview events across the Midwest.
• Designed interactive training course with aim of amplifying accuracy and promoting fairness in interview process.
• Monitored hundreds of interview responses and volunteer hours in AFS database.

Shreveport, Louisiana Area

• Brought the museum's science exhibits and collections to life through public and school programs.
• Facilitated weekly robotics activities.
• Conducted outreach programs off-site for under-served youth.
• Traveled to after-school groups and a local juvenile detention center to engage young people in science activities.
• Engaged Spanish-speaking visitors preferring to engage with our exhibits and programs in their first language.

Yucatan, Mexico

• Managed $20,000 scholarship program budget for students from an under-served area of Yucatan.
• Mentored 5 scholarship students, many of whom were first-generation high school students, in study habits and personal finance.
• Produced quarterly program reports for President of the Reserve and the Board of Directors.

Bachelor’S Degree, Anthropology And Latin American Studies

Activities and Societies: Graduated Cum Laude with Honors, Awarded “Frances L.B. Jones Award in Anthropology,” Sigma Alpha Epsilon.

Master’S Degree, Latin American Studies

Activities and Societies: Latin American Graduate Organization, Social Chair of Graduate Organization, Marketing Manager for Annual.