Assisted with the administration of Resource AllocationCaptured changes made to project allocations by key stakeholdersAssisted with ad hoc tasks from manager

Billing and account administration.Responsible for all blog posts to the Mshini website from 2018 to 2020.Supported Mshini in-person at WordCamp 2018 event.Customer liaison for technical assistanceFirst-line server administration Basic web development supportTroubleshooting web and server related problemsAfter-hour monitoring of all services

Customer liaison for technical assistance; first-line server administrationBasic web development supportTroubleshooting web and server related problemsAfter-hour monitoring of all services.

Customer liaison; billing support for Cloud Computing servicesBasic technical support and first-contact diagnosisEscalation of systematic issuesAssisting with refunds and credits where necessary.

Customer liaisonAssisting customers in meeting the requirements for self-publishing print-on-demand paperback booksAuthorization of refunds and replacementsTechnical support for customer accountsEducating customers about products and services Acting as a liaison between customers and CreateSpace Technical ServicesAssisting customers in meeting the requirements for self-publishing disc-on-demand CDs, DVDs, MP3s and Amazon Instant VideosSettling royalty disputesInvestigation of royalty payment disputesAssisting with US tax law with regard to self-publishingHandle escalated customersLiaise between Amazon Services and customers and account maintenance.

Customer liaisonTrack shipments and contact shippers as necessaryAuthorize refunds and replacementsTechnical support for customer accounts Mediation of contacts between customers and third-party sellers.

All Point of Sale procedures; stock merchandising; placing special orders for customers; shop maintenance; unpacking of stock and cash-ups.As Supervisor:Responsible for shift; liaison between Late Sales staff and managers; distribution of duties; training of new staff; handling of disgruntled customers; building of displays; control access to safe and closing shop at the end of the day.As Full Time BooksellerResponsible for placing Point of Sale advertising (as well as making ad hoc posters when needed); dealing with vendors for in-store events; dealing with suppliers in connection with orders; dealing with customer accounts; control access to safe; banking; opening shop and shop manager when working weekends.