Phillip Chun Email & Phone Number

Burnaby, British Columbia, Canada

Port Moody, British Columbia, Canada

Managed 100% of the company’s external expenses by calculating payments to overseas suppliers, B2B distribution to stockists, and making timely payments to modelling agencies to avoid late fees, saving 10% of the quarterly loss● Implemented software, such as Quickbooks, and ADP Payroll, to create financial reports and balance ledgers through Excel & Word & resolving discrepancies and imbalances in monthly statements with 100% accuracy● Managed the company’s internal payroll by keeping track of attendance and time for a team of 20 employees by evenly calculating pay via Excel & Microsoft Access, providing the CEOs with performance-based reports● Handled 100% of inquiries via Zendesk and automated/created email templates for abandoned carts, pick-up reminders and more, increasing customer satisfaction by 10% and raising the rate of returning customers by 25%

British Columbia, Canada

● Providing customer service, achieving a CSAT score of 97% by completing purchases, locating items, promoting and assisting customers in joining loyalty programs, and contributing to weekly sales quota of $15,000-$35,000● Corrected & Managed online/store via Microsoft Excel & Shopify and updated old SKUs. Was able to fix discrepancies in inventory and was able to increase sales by 5% and customer flow by 20%, and create product page● Increased the sale of 5+ low-performing items by 25% by working with management or individually using merchandising techniques, including product placement, good product knowledge, and improving the visual appeal

Diploma, Criminology

High School Diploma, High School/Secondary Diplomas And Certificates, Graduated

Activities and Societies: Ultimate Frisbee, Chess club.