Pratham Sharma Email & Phone Number

Mississauga, Ontario, Canada

- Currently managing their biggest client Congo Brands, mainly PRIME and Alani- Prior experience managing their other important clients i.e., Hello Fresh and Zevia- Experience working with more clients like Best Buy, IGO Bikes, Anderson Advanced Ingredients,Mavea Canada, Martin Brower, A-sha Foods, Brust Coffee and PackPro Inc.- Filing new inventory receipts and shipments in the WMS system- Coordinating with the other departments to accommodate the new inventory and efficiently manage the old inventory- Handled customer inquiries, answered questions, and resolved problems in a timely manner- Well versed in monitoring customer satisfaction levels, identifying areas of improvement and planning strategies to improve the customer relations

Waterloo, Ontario, Canada

- Developed relationships with new staff members, and assisted existing staff members in their careerdevelopment- Resolving numerous incidents with angry customers and referring concerns to Customer Service Managerwhenever required- Handling damaged products i.e., filing them as claims and returns- Responsible for the overnight merchandising of the store, managing the binning of overstock products andchecking expiry date of the products- Formulating a report with summarized details of the work completed every week for performance assessment- Offered strong customer service, assisted customers in locating products around the store- Trained new staff members regarding work responsibilties, culture and processes in my department

Chandigarh, India

- Formulating 2 financial reports everyday for the sales of previous day- Responsible for creating sales vouchers and attaching them with corresponding receipts- Filing approx. 100 vouchers into their respective files everyday- Coordination and or entry of all closing entries at month end, including bank reconciliations- Compilation and production of month-end owner reports, confirming the accuracy of financial data- Helping to identify which accounts should be recorded first in order to facilitate accurate recordkeeping

Strategic Global Business Management, Business/Commerce, General

Bachelor Of Commerce - Bcom, Finance, General