Phillip C. Email and Phone Number
As an Enterprise Support Tier 2 at NOVA® Home Loans, I apply my technical skills and knowledge to resolve a high volume of Jira tickets effectively and in a timely manner. I create detailed error documentation, use JQL queries to identify business trends and issues, and develop comprehensive reports using JIRA Service Management. I also troubleshoot Encompass360 software, liaising with major mortgage firms like Fannie Mae and Freddie Mac, ensuring optimal software performance and customer satisfaction.I have 8+ years of experience in tech support and have been self-teaching programming for the past two years. I'm proficient in C#, HTML, CSS, and JavaScript, and I'm currently pursuing a Computer Software Engineering degree at CodeAcademy. With my experience in tech support and my programming skills, I'm an excellent resource for any organization looking for a well-rounded and experienced problem solver with a technical background. I'm motivated by learning new technologies and providing solutions that meet users' needs and expectations.
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Chief Executive OfficerLotto Clothing Llc Oct 2023 - PresentArizona, United States- 10+ Partners- 98% First Call Resolution- 100% Surveys Scores- Re-Defining work life balance
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Enterprise Support Tier 2Nova® Home Loans Mar 2021 - Sep 2023- Acted as a dedicated Tier 2 support professional, resolving a high volume of Jira tickets effectively and in a timely manner.- Created detailed error documentation, enhancing the tracking process and making troubleshooting efforts more efficient.- Employed JQL queries to identify business trends and issues, thereby improving enterprise processes and delivering better customer service.- Utilized my skills to troubleshoot Encompass360 software, liaising with major mortgage firms like Fannie Mae and Freddie Mac, ensuring optimal software functionality.- Enhanced database efficiency by generating optimized queries in Microsoft SQL Server, streamlining the search process within the database.- Leveraged my technical skills to troubleshoot XML, HTML, and CSS errors, maintaining the smooth operation and integrity of the company's online platforms. -
TesterNavitus Health Solutions Oct 2022 - Mar 2023- Conducted comprehensive analysis of spreadsheets to generate test files for pharmaceutical benefits, ensuring the accuracy of data and effective benefit configuration.- Fostered a collaborative environment within the team, assisting colleagues with the identification and rectification of inaccurate test data, thus enhancing the overall efficiency and accuracy of testing processes. -
Technical Analyst Tier 2Verifone Sep 2020 - May 2021- Troubleshoot various issues in Salesforce, demonstrating a deep understanding of the platform and effective problem-solving capabilities.- Specialized in debugging both hardware and software at gas stations, ensuring smooth operations and minimal disruption of services.- Utilized Putty/ssh & bash scripting to carry out system troubleshooting, reflecting adept technical skills and efficiency.- Provided client support and issue resolution via telephone, email, or remote system connection, enhancing client satisfaction and trust in the company. -
Advanced Medical Claims AnalystCentene Corporation Nov 2017 - May 2020- Specialized in thoroughly reviewing CMS1500 & UB-400 forms and efficiently processing payments in a high-volume medical claims setting, ensuring maximum accuracy and adherence to deadlines.- Created and analyzed data spreadsheets utilizing MS Excel, Word, and PowerPoint, contributing to the organization's effective record-keeping and data analysis practices.- Developed Excel tools for comprehensive tracking and maintaining data, significantly improving data accessibility and ease of analysis.- Rigorously maintained accurate records, documentation, and files, following a robust organizational plan for easy data retrieval and audit purposes. -
Lacerte Technical SupportIntuit Jan 2017 - Apr 2017- Leveraged advanced problem-solving abilities to debug and test technical errors that end-users encounter within tax documentation, ensuring accuracy and compliance.- Utilized remote RDP with LogMeIn to manage high-volume tickets effectively in Salesforce, enhancing resolution timelines and customer satisfaction.- Demonstrated technical proficiency and the ability to troubleshoot software effectively and efficiently. This includes an intermediate level of knowledge in operating systems and a deep understanding of desktop software environments.
Phillip C. Education Details
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CodeacademyComputer Software Engineering
Frequently Asked Questions about Phillip C.
What company does Phillip C. work for?
Phillip C. works for Lotto Clothing Llc
What is Phillip C.'s role at the current company?
Phillip C.'s current role is CEO of Lotto Clothing ~ C# | SQL | HTML | CSS | JS | Git.
What schools did Phillip C. attend?
Phillip C. attended Codeacademy, Terrell High School.
Not the Phillip C. you were looking for?
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Phillip C. Thomas
Greater Boston5bostonbusinessgroup.com, catalystresearch.com, gmail.com, implantsciences.com, bostonbusinessgroup.com5 +120121XXXXX
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Phillip C. Hamilton, Esq.
Managing Partner At Hamilton Clarke, Llp | Adjunct Professor At Cardozo School Of LawNew York, Ny3philliphamiltonlaw.com, philliphamiltonlaw.com, hamiltonclarkellp.com -
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