Consultant Business Analyst / Systems Engineer with extensive experience working for Video, Broadband and Telephone service providers and Business and Operations Support System (B/OSS) suppliers.Have extensive previous experience as a Senior Systems Engineer / Software Engineer, designing and supporting call processing and maintenance software for public and private digital telephone switches.Skills:Requirements Gathering, Systems Analysis, Writing Business Analysis (BA) Documents, Joint Applications Development (JAD) Sessions, Cross-Functional Team Leadership, Facilitating Meetings, System Design, System Testing, Systems Development Life Cycle (SDLC), Structured Query Language (SQL).Systems and Functions:All aspects of Cable, Telephone and Internet B/OSS functionality including: Billing, Customer Care, Customer Relationship Management (CRM) , Payment Processing, PCI-DSS Compliance, Customer Credit Management, Collections, Customer Premise Equipment (CPE), Service Provisioning (via an XML interface), Marketing and Pricing, User Security and System ConfigurationSystem Architecture:Customer Care and CRM supported through web-based Graphical User Interfaces (GUI) over a relational database that was exposed by Application Program Interfaces (APIs).
Listed skills include Sdlc, Requirements Gathering, Systems Analysis, Integration, and 42 others.