Phillip Duncan Email & Phone Number

Nashville, TN, US

Milpitas, California, United States

Eltropy’s Digital Conversations Platform provides community financial institutions one unified platform to delight customers and members while improving agent productivity – all powered by AI.We enable customers and members to have conversations with every department within your financial institution seamlessly across any channel - Text, Chat.

Customer Engagement Ctr - Nashville, TN

• Oversight of CEC operations, systems and training functions; strategy support, daily management, intra-team and hotel collaboration, planning, coordination and execution
• Leads the development and organization of the CEC Operation; performance, motivation, recognition, training and systems management
• Leads the management and organization of technical and training processes, workflows and service levels.
• Supports overall CEC strategies, objectives and workflows as a focus on holistic results
• Partners with CEC, Distribution and Hotel Leadership to ensure continuity of business, operations and technical strategies
• Leads operational optimization, technical execution and training efforts; focusing on analysis, proactively identifying opportunities for revenue and performance growth and working with appropriate parties to facilitate

Nashville, Tennessee, United States

Where there is influence there are options. What kind of leader do you want to be? What is required of you as a leader to engage, equip, empower & inspire greatness in your organization? The evolution of the American workforce and workplace requires leaders who are self aware, team focused, and outcome driven. It requires men and women committed to leading.

• Created content and training opportunities for a strategic consulting organization driving an understanding of the various forms of communication, conflict resolution, change management, and generational diversity.
• Lead online and in-person training sessions, typically lasting between 1-4 hours, in areas of Generational Diversity, Conflict Resolution, Communication, Crisis Management, Leadership Development, and Organizational.
• Designed and conducted leadership-training workshops for employers in multiple industries, from non-profits to government contractors.
• Delivered consulting, instructional design/redesign, implementation, and facilitation of corporate-wide learning, organizational and leadership development, customer excellence, diversity & inclusion and mentoring.
• Conducted needs assessments to identify business and learner requirements and developing engaging content that meets the identified needs.
• Track record of achievement in improving performance through measurable criteria: sales, efficiency, employee engagement, management performance and other measures are proving value.

Brentwood, TN

• Experience Global is on the leading edge of Employee, Guest, and Patient Relations consultation, analysis, and training. Founded on the 5 Disney Principles of Service, EXP Global works with employees from maintenance.
• Developed training classes and programs in the Customer/Patient/Employee Experience space, specializing in personal and business purpose excavation, educational &inspirational content creation and delivery, and.
• Led the Customer Experience discovery and facilitation process for a major hospitality and entertainment enterprise from inception to opening and through the early months of establishment, training all employees.
• Collaborated with key leaders and stakeholders for the buy-in of training courses to meet culture rebranding and empower multi-generational employees.
• Contracted by Plaza Mariachi to implement a redesign of corporate structure, including leading an Executive Council consisting of CEO, COO, CFO, CVO, and CFMO.
• Negotiated complex racial and political challenges in an intentionally diverse environment (both internally and externally).

Franklin, TN

• Developed a sales team and product users throughout 43 states to sell and market nutritional and skincare products specializing in health and wellness, weight management, vibrant energy, and sports performance.
• Grew the business from scratch to ongoing downline product consumers of 4,000+ people and coached a team of 100+ “business building” independent distributors.
• Identified client needs by gauging nutritional dietary and health goals to develop and recommend highly tailored dietary supplements and support products for purchase.
• Built and nurtured relationships with clients and sales teams through extensive in-person and social media networking, industry research, referrals, and creative marketing while demonstrating thorough knowledge and.
• Developed and grew a new sales territory, including building and managing a multi-member sales team.
• Performed market research, evaluated trends, and executed sales plans that maximized sales growth and expanded market share.

• Worked with my clients on the excavation process of identifying and differentiating their wants and needs through the home search process, serving them from begining their search to contract and closing.
• Developed marketing strategies including the use of multiple forms of media. Monitoring and making appropriate changes based upon metrics and movements within the market.
• Represented buyers by understanding the hierarchy of needs and wants and unifying the vision of prospective buyers, walking throughout the process of creating search parameters, executing the search, and identifying.
• Managed the process flow and shepherd the paperwork and personnel that allow for keys to be exchanged at closing.

• Responsible for representing the university and various advanced degree programs (master's & doctoral) to administrators, boards, and educators throughout the state.
• Conducted presentations for potential students about the learning environment of online education, financial aid, the application process, and degree programs.
• Developed administrative partnerships within school districts to conduct informational meetings for administrators, teachers, and staff.
• Supervised and trained ambassadors (alumni and current students of Walden) on how to conduct events and qualify leads.

• Responsible for selling specialty pharmaceutical products to private practices throughout the region, including developing and managing high-level customer relationships in community clinics across the U.S.
• Worked with related departments to determine policies and procedures that meet the demands and satisfaction of key customers
• Maintained and grew existing relationships with non-acute clinics while growing footprint in a territory with an extremely competitive market