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Phillip Holley is listed as Head of Residential and Customer Operations / General Manager / Chief Operating Officer / Director Culture and Customer Experience at Synergy (Electricity Generation and Retail Corporation), a company with 547 employees, based in North Beach, Western Australia, Australia. AeroLeads shows a work email signal at ecu.edu.au and a matched LinkedIn profile for Phillip Holley.
Phillip Holley previously worked as Head of Residential and Customer Operations at Synergy (Electricity Generation And Retail Corporation) and Director of Business Growth and Development at Edith Cowan University. Phillip Holley holds Bachelor’S Degree, Ba (Hons) International Business With Spanish, 2:1 from Northumbria University.
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AeroLeads found 1 current-domain work email signal for Phillip Holley. Compare company email patterns before reaching out.
A record of achievement and delivery, with the ability to set an inspiring vision, with a clear strategic plan and lead organisations through significant change and transformation programs. I have been described by colleagues and management as highly capable, fun, a great influencer and emotionally intelligent. Throughout my career, I have never disappointed my employer, or boss.OFFERING:The ability to put customer experience at the heart of what I do, resulting in transformational changes that lead to improved revenue and greater ROI.* Example: At Edith Cowan University, I achieved record sales and customer experience results, including lifting revenue by 11% and the University being voted #1 Public University in Australia for Student Experience in 2022.A track record of delivering against a balanced scorecard of metrics (risk, sales, service, financial, people and customer experience).* Example: As Head of Channel Enablement, Bankwest, I lifted performance for 2,000 staff nationally, to ensure sales and KPI targets were met.The capacity to drive internal culture, staff engagement, development, and accountability to improve the overall value from teams.* Example: At Edith Cowan University I improved staff engagement by 22%, lowered staff absences by 3% and increased productivity by 5% during a remote working pilot. I also implemented a new team structure that lowered staffing costs by $600K per annum. LEAN Six Sigma (Green Belt) qualified. * Example: I delivered an organisational restructure using Lean Six Sigma principles, which delivered costs savings and increased productivity as Head of Channel Enablement at Bankwest. On a personal note, I love exploring, focusing on the community, including as a local football coach, making a difference, and challenging myself.
Listed skills include Management, Retail Banking, Banking, Change Management, and 24 others.
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A career timeline built from the work history available for this profile.
Perth, Western Australia, Australia
accountable for the Residential and Customer Operations function who drives residential customer service delivery through strategic partnerships and provides a shared operational service for all customer segments.
Perth, Australia
Drove changes to embed a culture of collaboration, high performance, with ‘customer experience’ at the heart of all activities, to ensure a return on investment and increased profit and revenue. * Led the ‘Service Excellence’ transformation program, including embedding a new CRM (Salesforce), delivered on the university’s student experience and annual.
Perth, Australia
With multiple channels and competing priorities, ensured a common goal linked to financial performance, operational effectiveness, and customer experience for the Bank. Led communications and utilised data and insights to optimise sales and service outputs and to provide optimal resource models. Prioritised resources and initiatives to lower risk and to.
Perth, WA
As part of internal talent placement, led teams delivering front-line customer service to over 1.5M customers per annum across multiple channels. Rolled out a 3-year strategic plan and invested in insights and analytics to improve efficiency, productivity, and processes.* Improved productivity through the utilisation of insights and analytics, delivering a.
Perth, Australia
Invited to lead a team as part of a talent placement for 8-months. Managed diverse teams including Processing, Work Force Planning, Store Compliance, Retail Operations, Productivity Improvement, Fleet and Onboarding.* Delivered significant improvements in leadership capability and staff development, through support tools, coaching, talent matrix.
Perth, Australia
Leader of national strategic sales development teams, with accountability for delivering sales strategies and processes that can deliver increases in productivity, customer satisfaction and revenue. * Delivered a program of new personal Banking formats, that utilised technology to improve self-serve and customer engagement with the bank. * Rolled out the.
Perth, Australia
As part of an internal talent placement managed c40 retail stores in Regional WA. Accountable for delivery across Sales, People, Risk and Customer Satisfaction.
Perth, Australia
On a flagship store project, achieved the 5-year profit target within just 12-months, (including $1B in lending) with the highest Customer Experience (CX) results recorded across the bank (90+ compared with benchmark of 85).
Halifax, United Kingdom
Strategic Leadership role with Sales KPI accountability. Cross Border management and development of Mortgage Sales and Processing teams (UK, Spain, Ireland), and delivering an improved model for sales and fulfilment.Developing and leveraging the relationship between Banco Halifax Hispania and HBOS UK Retail channel. Ownership of strategy to link BHH into.
Leeds, United Kingdom
Other employees you can reach at synergy.net.au. View company contacts for 547 employees →
Vitou Va
Colleague at Synergy (Electricity Generation And Retail Corporation)
Australia, Australia
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RP
Ruth Priestley
Colleague at Synergy (Electricity Generation And Retail Corporation)
Greater Perth Area, Australia
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CS
Craig Stephenson
Colleague at Synergy (Electricity Generation And Retail Corporation)
Greater Perth Area, Australia
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DH
David Hayde
Colleague at Synergy (Electricity Generation And Retail Corporation)
Hallett Cove, South Australia, Australia, Australia
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RD
Ruixian D.
Colleague at Synergy (Electricity Generation And Retail Corporation)
Perth, Western Australia, Australia, Australia
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ED
Elle Donaldson
Colleague at Synergy (Electricity Generation And Retail Corporation)
Perth, Western Australia, Australia, Australia
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MK
Marc Kaurin
Colleague at Synergy (Electricity Generation And Retail Corporation)
Collie, Western Australia, Australia, Australia
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KS
Kelly Sharp
Colleague at Synergy (Electricity Generation And Retail Corporation)
Greater Perth Area, Australia
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BS
Bethany Shay Porteous
Colleague at Synergy (Electricity Generation And Retail Corporation)
Greater Perth Area, Australia
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KC
Katherine Coady
Colleague at Synergy (Electricity Generation And Retail Corporation)
Greater Perth Area, Australia
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Quick answers generated from the profile data available on this page.
Phillip Holley works for Synergy (Electricity Generation and Retail Corporation).
Phillip Holley is listed as Head of Residential and Customer Operations / General Manager / Chief Operating Officer / Director Culture and Customer Experience at Synergy (Electricity Generation and Retail Corporation).
AeroLeads has found 1 work email signal at @ecu.edu.au for Phillip Holley at Synergy (Electricity Generation and Retail Corporation).
Phillip Holley is based in North Beach, Western Australia, Australia while working with Synergy (Electricity Generation and Retail Corporation).
Phillip Holley has worked for Synergy (Electricity Generation And Retail Corporation), Edith Cowan University, Bankwest, Halifax, and Is Recruitment Ltd.
Phillip Holley's colleagues at Synergy (Electricity Generation and Retail Corporation) include Vitou Va, Ruth Priestley, Craig Stephenson, David Hayde, and Ruixian D..
You can use AeroLeads to view verified contact signals for Phillip Holley at Synergy (Electricity Generation and Retail Corporation), including work email, phone, and LinkedIn data when available.
Phillip Holley holds Bachelor’S Degree, Ba (Hons) International Business With Spanish, 2:1 from Northumbria University.
Phillip Holley is listed with skills including Management, Retail Banking, Banking, Change Management, Sales Management, Coaching, Business Development, and Portfolio Management.
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