ServiceTrade is the software platform for commercial mechanical and fire contractors. ServiceTrade will help you increase profit and deliver more work with limited resources by improving your service and project operations, increasing technician productivity, selling more service and inspection agreements, and growing customer loyalty. Over 10% of the commercial or industrial buildings in the United States are serviced by more than 1,200 contractors using ServiceTrade to manage 13 million equipment assets and invoice more than $7.5 billion of service-related commerce.

Manage 12 executive-level accounts, designing Success Plans, delivering Quarterly Business Reviews to customer Executive teams, and providing in-depth analysis to show ROI and strategize to achieve desired outcomes+ Ownership of nearly 50% of company’s customer business+ Led project to re-imagine onboarding new customer experience resulting in highest-ever NPS score

Manage 7 executive-level accounts, designing Success Plans, delivering Quarterly Business Reviews, and providing in-depth analysis to show ROI and strategize to achieve desired outcomes+ Responsible for nearly 20% of company’s customer business+ Renewed 100% of customers at 125% growth

Led collegiate Customer Success team working with athletic departments at Power 5 conference universities + Built out Customer Success team by doubling team size+ 100% retention of collegiate accounts+ Designed and initiated new onboarding process for Athletic Department accounts based on engagement data of current customers

As a Practice Manager on the Professional Services team at Bronto, I managed the team responsible for successful launches of new customers to the Bronto Email Marketing Platform.- Improved team utilization month-over-month for 4 consecutive months- Devised and implemented automated Customer Survey tool- Devised and implemented automated process to engage delayed projects/clients.

Managed client success team members in the Automotive and Tech Solutions verticals. Responsible for team retention goals, KPIs for 750+ clients (spending $1.72 million annually on Google, Bing, Facebook and video), and direction of Client Success team. • Led increase in client retention by 3% and finished 2015 with four consecutive months of 97% retention • Led team to two consecutive record months of upgrades, the last of which represented 2.5% of monthly revenue • Lowered cost/conversion for Automotive clients by 20% in 6 months (2016)

Effectively lead squad of three team members who manage and optimize Search Engine Marketing campaigns totaling over $460,000 in monthly spend for 100+ key automotive clients. Utilize Google Analytics to effectively and proactively optimize digital marketing strategy to maximize ROI. • Supervise, train, and manage workload for Client Success Coordinator on squad • Google Analytics, Google AdWords, and Bing Ads certified. • Netsertive Top Citizen Award winner, 2014

Effectively manage and optimize Search Engine Marketing campaigns totaling over $330,000 in monthly spend for key automotive clients.- Utilize Google Analytics to effectively optimize digital marketing strategy to maximize ROI.- Plan and lead monthly review calls with 70+ clients to successfully meet business goals.- Google Analtyics, Google AdWords, and Bing Ads certified.

Manage $700,000 budget. Responsible for designing, creating, and delivering marketing programs promoting professional book and journal series, including email, advertising, direct mail, conferences, and marketing collateral for all Springer electronic products.• Administrator for Twitter account and Facebook group page• Assisted in launch for SpringerProtocols, which met 200% sales goals in first year • Plan, write, design and produce dozens of email and brochures annually

Responsible for the marketing of our programs in biochemistry, cell biology, and bioinformatics. Includes planning and executing electronic marketing campaigns, planning and attending industry conferences, and more. Also responsible for all end-user marketing for our electronic product, Springer Protocols.

Manage and plan editorial content, visual appeal and general design and layout of weekly newspaper with a circulation of 8,000. Supervise and train reporters in areas of writing and photography. Determine newspaper content that represents a diversity of stories from within the community using enterprise reporting and press releases. Maintain content and weekly updates for website. Implement new and improve existing advertising and public relations strategies.

Report on and write five to seven stories per week covering education and sports beatsAct as photographer for news, sports features and portraits, editing and pre-press productionResponsible for design and layout of three to five pages per issue