Dylan Phillips Email & Phone Number

San Carlos, California, United States

• Monitored ZenDesk queue, escalating critical issues first while solving other tickets and requests, and completing new client onboardings • Onboarded 400+ client new hires, updating detailed records while setting up hardware (updating, imaging, peripherals, shipping), as well as provisioning access to all relevant SaaS accounts: Slack, O365, Jira, etc.• Traveled direct to clients for in-depth troubleshooting and equipment installs, preparing video conference rooms and workstations… Show more • Monitored ZenDesk queue, escalating critical issues first while solving other tickets and requests, and completing new client onboardings • Onboarded 400+ client new hires, updating detailed records while setting up hardware (updating, imaging, peripherals, shipping), as well as provisioning access to all relevant SaaS accounts: Slack, O365, Jira, etc.• Traveled direct to clients for in-depth troubleshooting and equipment installs, preparing video conference rooms and workstations, cable management, mounting TVs and server racks, backup systems, internet, printer help, and more• Oversaw 3 mass onboarding projects, wrote compliance reports & policies, provided support for C-level executives, and consistently averaged 80-90% utilization rateKey Software:-OS: Windows 9/10 & Windows Server, MacOS, iOS, Android, Chrome-Ticketing software: ZenDesk-SaaS admin consoles: Google Suite, Office 365, Slack, Zoom, Adobe, Asana, GitHub, Atlassian, etc.-Backup: Backblaze, Acronis-AV: MalwareBytes, Bitdefender, Windows Defender-Remote access software: Splashtop, LogMeIn, Windows RDP-Active Directory (AD), Azure AD, Entra ID-MDM: Cisco Meraki, Jamf, Kandji; Apple ADE-CLI scripting: bash, PowerShell Show less

Honolulu, Hawaii, United States

• Established marketing strategy (social, email, SEO), solved brand orientation issues, and finalized business plan• Pitched to angel investors in entrepreneurship competitions and secured over $7,000 in additional funding

• Efficiently navigated between grocery stores and home addresses across 3 different states• Completed countless grocery delivery orders and earned an average 5/5 star rating

Boulder, Colorado, United States

• Artfully displayed 200-300 fresh fruits, vegetables, and grocery products daily • Received, unloaded, and organized all produce deliveries• Minimized waste while promoting Sprouts’ brand by stocking only the freshest foods

• Expediently navigated between a variety of restaurants and home addresses across 3 different states• Completed hundreds of takeout delivery orders with an average 4.8/5 star rating

Boulder, Colorado, United States

• Strengthened the front end as an enthusiastic cashier and Tetris-minded bagger• Assisted customer service team, cleaned, and helped anywhere I could to better the store or customers’ experience • Efficiently shopped, packed, and sorted Prime grocery orders to both customer and Amazon metrics' satisfaction

Boulder, Colorado, United States

• Oversaw the register/POS and handled customer service in a hectic late-night college cafe• Bolstered the team as a pizza, calzone, and sandwich aficionado and ensured all cleaning and prep was done before closing, no matter the hour

Redwood City, California, United States

• Efficiently and artfully prepared delicious superfood smoothie bowls, sandwiches, and fresh-pressed juices• Handled register/POS, customer service, and closing duties, and left only when everything was clean and ready for tomorrow

San Carlos, California, United States

• Began as a trampoline monitor to ensure guests' safety, but quickly moved up to the front desk and cafe • Planned birthday parties as an enthusiastic party host, handling all the logistics for parents and making sure the kids had a blast the whole time

South Lake Tahoe, California, United States

• Launched an online Shopify store as a summer business endeavor • Created intuitive online storefront, arranged all logistics to have products shipped from a domestic supplier direct to customers, and marketed the store organically and with targeted Facebook ads