Emily Phillips Email & Phone Number

London, Gb

London, England, United Kingdom

• Scoping out projects worth £250k across the Digital & Retail business; planning big tech rollouts, as well as the tech for new stores/relocations/closures.• Managing/delegating pieces of work that support projects; following up with stores, buying/shipping tech stock, organising installations, collating information from stores/other teams.• Building, shipping and troubleshooting tech; travelling across the UK&I for new openings/relocations/closures to build and install on site, plus managing third parties for building/installing.• Updating/creating training guides, organising different business systems, creating and managing tracking spreadsheets.• Reporting; pulling tech/ticket reports for stakeholders and management and organising them into a user friendly view.• Stakeholder management; constant communication with our leadership team to update them on progress, as well as frequently translating technical jargon.• Go to person for tech support; continuously helping people around the business with tech questions, as well as still guiding the Tech Services team.

London, England, United Kingdom

• Created and managed a team restructure, whilst managing various IT projects, ensuring the day-to-day running of the team and continuing the below senior and helpdesk responsibilities.• Constantly creating, improving and implementing new processes and policies within the team.• Mentoring and coaching team members through the use of skills matrix’ and feedback culture.

London, England, United Kingdom

• Working with teams across the business to lead the rollout of new technologies.• Improving and building processes within the business to streamline workflows.• Supporting and guiding the Digital Services team forward.• Engaging with stakeholders around the business on upcoming projects.• Providing exceptional IT support to 5000+ staff across our manufacturing, retail and head offices and 130+ retail stores across UK/I & Germany via the phone/ticketing system.• Troubleshooting Lush Pay POS, MacOS, Windows, iOS and Android devices.• Providing on hand device and networking support to retail events.• Project managing the IT side of store relocations and refits.• Installing and managing the Lush Pay POS system across different countries.• Continuously improving processes and problem solving fast paced issues as they arise.• Liaising with 3rd party companies to procure new technologies and solutions to streamline every day procedures.

London, England, United Kingdom

London, United Kingdom

Milton Keynes, United Kingdom

Responsibilities included: dynamically responding to situations that arise, training/managing staff, scrutinising the system for any problems, organising paperwork, phoning customers, dealing with complaints and cashing up.

Responsibilities included: selling tickets and products using the ATG computer system, cash handling, teamwork, communication, organisation, accuracy and speed of service, proactive sales and up selling and merchandising.

Responsibilities included: front of house customer service, cash handling, teamwork, communication, organisation, accuracy and speed of service, proactive sales and up selling and merchandising.

Milton Keynes, United Kingdom

Norwich, United Kingdom

Responsibilities included: front of house customer service, communication, teamwork, cash handling, organisation, accuracy and speed of service, proactive sales and up selling and merchandising.

London, United Kingdom

Responsibilities included; project management, process management, quality assurance co-ordination, team communication, client relations management, and game design and development.

Lincoln, United Kingdom

Modules Included: Project Management, Group Project, Game Design (Level Design), Games QA, Database and Website Development, Human Computer Interactions, 3D Modelling, Animation and Digital Special Effects.Dissertation Title: "Does character creation further identification with the player character as determinant of video game enjoyment?"

Milton Keynes, United Kingdom

Worked as a summer temp as part of the pizza delivery team. It greatly improved my teamwork skills, as well as confidence in dealing with customers face-to-face. It also gave me the experience of working under a constant time pressure, with a particular process having to be carried out before and after every order and all within 15 minutes.

Milton Keynes, United Kingdom

Worked as a christmas temp as part of the night shift team. It greatly improved my teamwork skills, as well as giving me the experience of working unsociable hours. We were also named the most efficient night shift team by our manager.

London, United Kingdom

Worked as a christmas temp demonstrating Magic Plastic to customers on the shop floor. It greatly improved my confidence in dealing with customers face-to-face, as well as giving me the experience of going through a rigorous store approval.

Bachelor Of Science, Computer Games Production, First Class Honours Degree

Activities and Societies: Lincoln University Photography Society, Lincoln University Gaming Society

Education record

Education record

Education record