• Video Production staff in a cybersecurity communication startup• Toolchain research and development for media production, internal communication, and infrastructure • Creative collaboration across multiple time zones with a diverse workforce• Technical SME for MacOS and MacOS related tools

• Helped local and small businesses survive the impact of the Covid-19 Pandemic by implementing remote strategies (remote pickup, digital payment, online calendaring, etc.)• Assessed IT systems and suggested advances and upgrades to protect infrastructure and data

• Orchestrated a secure network upgrade during office relocation, including the installation and monitoring of firewall solutions for all on-premises systems.• Enhanced system security by updating antivirus solutions, maintaining signatures, and hardening workstations/servers using Windows, MacOS, and Linux• Developed and maintained secure databases for Customer Relationship Management (CRM) and payroll tracking, and implemented comprehensive staff training on security measures in compliance with PCI-DSS regulations.• Performed all Operations/Logistical project management for the operational side of the company – including physical routing, packaging, product testing, vendor and supplier negotiation, HR, recruitment pipeline, onboarding for over 100 employees with 25 concurrent employees based in small and large teams.• Provided company-wide communication, both written and verbal to large groups in public speaking role. Provided individual coaching and mentorship with empathy to improve readiness and results-oriented teamwork. Enabled employees to create buy-in for enhanced collaboration and cooperation. Ultimately grew revenue by 200% to over $700,000 annually.

• Managed IT infrastructure across multiple sites, incorporating mobile users and VOIP systems, ensuring efficient connectivity and operations.• Implemented and monitored firewall solutions for all on-premises systems, routinely updated antivirus solutions, and maintained signatures to ensure optimal system security.• Developed and maintained secure databases for Customer Relationship Management (CRM) and payroll tracking, and implemented comprehensive staff training on security measures in compliance with PCI-DSS regulations.• As CEO, led small business from independence through incorporation and beyond. Built client list from 10 to 400 in 5 years, a 4000% increase in marketshare. • Created hiring procedures, employee handbook, job descriptions, and all documentation not directly pertaining to specific employee duties. • Led growing team of management through transitions, including office relocations, infrastructure design, and financial security procedures

• Troubleshooting and repair of Apple computers, phones, and tablets. Certified to work on pre-Intel machines and all current Intel products.• Utilized Linux/UNIX skills in the repair of many filesystems and the in-depth troubleshooting of detailed computer issues.

• Troubleshooting and repair of Windows computers during the XP to Vista transition. • Served as an escalation path for other agents to support their more challenging customer issues.

• Managed multiple UNIX projects for diverse brand market research. Managed over 100 concurrent employees. Closed out quotas at end of week.• Utilized IT and UNIX skills to triage site workstations and servers. Served as de facto IT department once IT manager was moved to Chicago HQ.