Phillip Chen Email & Phone Number

San Francisco, California, United States

San Francisco Bay Area

Making things happen!

San Francisco

If there's anything wrong or right with your work tech related, it's my responsibility to make it better.Here are some of my big wins:- Installed Casper's JAMF Mac Management tool across four offices in two continents with 350+ Mac Laptop/Desktops utilizing multiple distribution points for decreased latency, essentially keeping all Macs up to date without the end users noticing a difference. This all happened within weeks by the way.- Instilled Okta where we went from 2 managed Okta applications to 20+ with SAML integrations.- Supporting all 400+ employees at Bigcommerce in four offices (+remote workers), two continents with primary focus on San Francisco and Sydney- Managed Meraki Layer 3 Switches / Access Points across four offices implementing optimal performance. - Migration from Meraki Access points to Aruba Access points including Aruba's Airwave where I set up the entire project from start to finish for two offices- Team training: Initiated an IT runbook as well as trained Jr members on all IT aspects increasing the overall satisfaction of IT within the company - IT confidence: Quarterly surveys suggested extremely satisfied members of my SF office with more responses in SF than HQ (also with better results)- Cross-office badging using Brivo: Prior to joining there were three separate access systems, I've taken over and introduced intra-office systems such that an employee from one office's access badge would work everywhere.- Cost reduction: evaluating and leveraging vendors to ensure reduced company expenses for all aspects- AV: Main contact for all content posted on Bigcommerce's Engineering Youtube Channel as well as running all hands using a combination of Lifesize, Bluejeans, and a HD camcorder.- VOIP: installed Jive VOIP phones in our SF office as well as an e-fax line from start to finish

Oakland, Ca

Day-to-day support of the corporate environment. Setting up new policies using JAMF, editing others. AD management, 8x8 VOIP cutover as well as management, inventory management. Supported a 50% employee growth over two months. Google Apps administration, new hire setups, created JIRA workflow for IT Helpdesk, new hires, terminations. Zendesk management. Replaced entire office's network printers. Created VM's both for VMWare Fusion and ESX for corporate use. Migrated all employees from Office 2008 to 2011. Additionally helped secure office equipment for a 90% markdown saving the company thousands of dollars.

San Francisco

Oversaw the day to day IT operations as well as take over all tech purchasing.I also architected the JAMF Casper Suite which included creating a base image as well as departmentalized images for different teams within Manilla. This master image included both versions for OS X 10.6-10.9.Created a backup solution (Crashplan), encryption solution (Symantec Endpoint Encryption - Full Disk, FileVault2) as well as Antivirus solution (Symantec Endpoint Protection).Additionally I have made changes to an unmanaged version of JIRA and made contributions to get Confluence operational as well as Crowd from Atlassian.I also successfully migrated Box.net to Confluence within a week.Created JIRA which included the workflow for use amongst the security, operations, IT team. Managed Atlassian's Crowd SSO solution.Helping the Devops team I updated chef cookbooks, performed customer incident research tasks to determine if suspicious behavior occurred within Manilla's application. Likewise I also performed Manilla's code deploys for both the actual application as well as our Blog(marcom) site using Capistrano.

The same as below, but with more power!Some other achievements since becoming lead:-Managed to save $1K+/month by lowering our long distance rates-Transitioned Jive Software from engineering to myself where I created a brand new clustered environment as well as finding all the customizations with no prior documentation of such changes-Created an employee purchase program for obsolete equipment-Created IRU for both AT&T and Verizon Wireless giving a discount to all employees (and their families) phone lines-Negotiated multiple discounts from what normally would be iron clad support agreements ranging usually in 20%+-Coordinated most of an office move from our current office location to future location (left prior to finishing this)

•Managed a team of one Systems Administrator, two colo technicians, and multiple third party vendors to repair, install, and to troubleshoot any issues at one of our two data centers•Zimbra Mail implementer / administrator – created a redundant Zimbra cluster from a single instance to prevent SPOF including optimizing system performance by making adjustments to meet the company’s needs•Maintaining user directory with OpenLDAP running on Mac OS X Server (Tiger/Snow Leopard)•Helpdesk tickets – lowered expected SLA for all level 2+ tickets by 500%, lowered level 1 issues by 800% for 100 local and remote users while ticket growth •Maintaining all corporate / production stock and equipment including warranty’s with each device. Stocked multiple items in the office such decreasing normal SLA by 500% for level 3 requests.•Tracking all corporate phones including cell phones (created IRU with Verizon & AT&T) as well as Avaya phones•Purchasing / Purchasing – In charge of entire IT/Engineering purchasing process, managed 2010 CAPX/OPEX budget of ~$3M, created online forms to submit new requisitions for better historical evidence, designed Network Ops quickbooks system as well as maintained the entire years spending, created reports for budget analysis . Competitive analysis ensuring that the company saves as much money as possible. Designed procedures. Handles all vendor relations for all NetOps purchases including negotiations, contracts, etc.•Recommendations for new server types / workstations / other equipment as seemed fit•Security analysis – design and implementation - recommended placing a Computer Lojack to prevent sensitive data from being exposed to the outside world.•Data Center Management – Managed 22 racks including a full setup of a new data center in Santa Clara, CA including all hardware purchases, internet connections, cross connects, kickstarts, dns/ip set up, repairs, etc.

Worked with VAR’s and administrators to install the Abaca appliance•Troubleshoot all issues with the appliances•Assisted in setting up the current CRM(Salesforce)•Ran the majority of support for the company from May 2007 until January 2008•Contacted new opportunities to schedule appointments for installs.•Helped customers configure firewalls, MTA’s, and LDAP to work with the Abaca’s EPG•Assisted QA with bug verification, regression tests and acceptance tests•Filed over 150 bugs and feature requests to help improve the department and product

•Promoted to Tier II after then record four months •Troubleshoot the Barracuda Appliances•Work with customers to assist and configure their boxes for optimal results•Determine and report bugs found within the new firmware releases and other areas•Primarily work with spam firewalls as well as load balancers•Consistently ranked #1 for being the most productive technician•Lead a team of four tier one technicians as well as assist other tier one’s with points of escalations•Received the “hardest working technician” award October 2006

•Troubleshoot the Barracuda Spam Filter Appliance•Work with customers to assist and configure their boxes for optimal results•Determine and report bugs found within the new firmware releases and other areas•Primarily work with spam firewalls as well as load balancers•Consistently ranked #1 for being the most productive technician•Received the “hardest working technician” award October 2006

Bs, Computer Science

Activities and Societies: Alpha Phi Omega, Chinese Student Association, Ambassador of the Bourns College of Engineering

D7Adm

This was for Netapp's Data OnTap 7-mode Administration

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