Phillip Chen Email & Phone Number

San Francisco, California, United States

San Francisco Bay Area

Making things happen!

San Francisco

If there's anything wrong or right with your work tech related, it's my responsibility to make it better.Here are some of my big wins:- Installed Casper's JAMF Mac Management tool across four offices in two continents with 350+ Mac Laptop/Desktops utilizing multiple distribution points for decreased latency, essentially keeping all Macs up to date without.

Oakland, CA

Day-to-day support of the corporate environment. Setting up new policies using JAMF, editing others. AD management, 8x8 VOIP cutover as well as management, inventory management. Supported a 50% employee growth over two months. Google Apps administration, new hire setups, created JIRA workflow for IT Helpdesk, new hires, terminations. Zendesk management..

San Francisco

Oversaw the day to day IT operations as well as take over all tech purchasing.I also architected the JAMF Casper Suite which included creating a base image as well as departmentalized images for different teams within Manilla. This master image included both versions for OS X 10.6-10.9.Created a backup solution (Crashplan), encryption solution (Symantec.

The same as below, but with more power!Some other achievements since becoming lead:-Managed to save $1K+/month by lowering our long distance rates-Transitioned Jive Software from engineering to myself where I created a brand new clustered environment as well as finding all the customizations with no prior documentation of such changes-Created an employee.

• Managed a team of one Systems Administrator, two colo technicians, and multiple third party vendors to repair, install, and to troubleshoot any issues at one of our two data centers
• Zimbra Mail implementer / administrator – created a redundant Zimbra cluster from a single instance to prevent SPOF including optimizing system performance by making adjustments to meet the company’s needs
• Maintaining user directory with OpenLDAP running on Mac OS X Server (Tiger/Snow Leopard)
• Helpdesk tickets – lowered expected SLA for all level 2+ tickets by 500%, lowered level 1 issues by 800% for 100 local and remote users while ticket growth
• Maintaining all corporate / production stock and equipment including warranty’s with each device. Stocked multiple items in the office such decreasing normal SLA by 500% for level 3 requests.
• Tracking all corporate phones including cell phones (created IRU with Verizon & AT&T) as well as Avaya phones

• Worked with VAR’s and administrators to install the Abaca appliance
• Troubleshoot all issues with the appliances
• Assisted in setting up the current CRM(Salesforce)
• Ran the majority of support for the company from May 2007 until January 2008
• Contacted new opportunities to schedule appointments for installs.
• Helped customers configure firewalls, MTA’s, and LDAP to work with the Abaca’s EPG

• Promoted to Tier II after then record four months
• Troubleshoot the Barracuda Appliances
• Work with customers to assist and configure their boxes for optimal results
• Determine and report bugs found within the new firmware releases and other areas
• Primarily work with spam firewalls as well as load balancers
• Consistently ranked #1 for being the most productive technician

• Troubleshoot the Barracuda Spam Filter Appliance
• Work with customers to assist and configure their boxes for optimal results
• Determine and report bugs found within the new firmware releases and other areas
• Primarily work with spam firewalls as well as load balancers
• Consistently ranked #1 for being the most productive technician
• Received the “hardest working technician” award October 2006

Bs, Computer Science

Activities and Societies: Alpha Phi Omega, Chinese Student Association, Ambassador of the Bourns College of Engineering

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This was for Netapp's Data OnTap 7-mode Administration

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