Manage - Supervise a team of Test and Turn Up - Installation Engineers (Tier 1, 2 and 3). Our TTU Team is responsible for the testing of circuit health and completing activation when automated tools (TTUA) in the field fail. We provide customer assistance when accepting a circuit for Complete Customer Acceptance tasks. Complete upgrades, downgrades and disconnect tasks. Complete Load Core Configurations and changes to Core devices. Support troubleshooting efforts for 48 hours after Complete Customer Acceptance task has been completed and support Metro Ethernet, SD-WAN and Cell Backhaul orders.

As the Executive Director. I am responsible for the organization's consistent achievement of its critical mission and financial objectives, fund raising, program development and administration. I direct the operations of youth services including planning, implementing, and managing a comprehensive program of Health, Fitness, Education and Business services for youth, teens, and young adults in the Denver, Colorado area and beyond.

Personal asset protection and Cyber Security awareness training. Focused on the critical elements of how a SMB performs on a daily basis to protect its people, information systems and computer networks from cyber-attacks, intrusions, malware and other nefarious types of data breaches. All businesses and government agencies are vulnerable to cyber-attacks that are exponentially growing in sophistication, as well as in number. Designing custom Risk Assessment models and crafting specific Security Profiles enable successful implementation of relevant security plans and procedures. Keeping networks running smoothly and protecting sensitive data takes constant monitoring and proper cybersecurity management. Also, there needs to be a focus on physical and plant security to ensure a more complete Security Plan that effectively protects People, Data, and Infrastructure.

Designed/Provisioned Managed Internet Services (MIS) Ethernet EPON's. Tested MIS SCP, Shared, Dedicated and Sharicated Ethernet Switches, and Edge Router solutions. Reviewed design engineering documents. Subject Matter Expert (SME) for Layer II Test and Turn Up (TTU) support, collaborating with SmartChat SME Team, DTAC, Network Operations Customer Assistance Team (CAT), AT&T EBSF and C/LEC Field Tech's. End to End Purchase Order Number (PON) design/assembly. Tested Layer II Gigabit 1000BASE-SX/LX (Juniper, Cisco, Accedian, Avaya). Validated LEC approved Circuit ID, NNI/POP Collector ID, VLAN ID, MAC addressing and MIS SCP Instance VPWS operability, and overall network facing connectivity. IP Addressing and sub-netting knowledge. PING testing with LEC's, validating connectivity Core network through the Central Office onto customer premises. Verified Switch Interface/sub Interface configurations and light level tolerance. Corrected improper VLAN ID tagging. President, VP and Director level escalation, resolution.

Designed, developed, project managed, and supported custom security, technology, systems, and collaborative cloud solutions. 3D Asset Protection, DROP-Pen Testing, First Responder HALO (high availability live operations) Tactics. Designed SMB online solutions; aerial video, custom graphics, ecommerce sites, support and maintenance (ticketing) systems. Successfully managed contract network engineers, application developers, programmers, content providers, and project managers. Hired, trained, and released staff. Coordinated schedules, set team goals, and developed reporting tools and comprehensive dashboards, and enable customers to manage content across the enterprise securely and compliantly. Analysis with recommendations on development, remediation, testing, and deployment processes.

Life Safety Fire/Electrical/Security Systems. Managed day-to-day operations, established and implemented business objectives, strategies, and plans. Technical Product management, design, planning, installing and supporting systems. Office 365 – SharePoint. Designed a company web site, logo and marketing material. Developed commercial and residential bids, SOW, RFI, RFP, and invoice documentation. Field Technician: installed Fire Systems per NFPA codes and guidelines.

Strategic web technology consulting. Custom design for small to medium sized businesses with a strong focus on collaboration, customer service, and communication implementations.

Designed, implemented, tested and supported the Design Center (24/7) integrated collaboration platform initiative, on schedule and under budget. Customized, trained and successfully deployed the Tier III, eCRM application - Internet Call Center (Voice, Data, FAX, Collaborative Browsing) across the Pre-Sales Support organization. Negotiated software contract(s) saving over $250k in licensing and upgrade costs.

Defined advanced products and applications such as DCS, AUDIX networking, ISDN, and selected multiplexer and transmission products. Reviewed, recommended and devised solutions for all Design, Power and Floor plan requirements. Provided written recommendations to the Sales Branch; Engineering notes, Technical assurance of the design application and validation of hardware/software specs to include connectivity & equipment room plans (CADD/Visio drawings).

Top Secret security clearance and Personal Reliability Program (PRP), seven years. Managed and Maintained Nuclear Aircraft Armament systems and personnel: SRAM B-52G-H & AGM-84 F-15D. Honor Graduate Fighter Weapons Training school. Small Arms expert w/cluster; 9mm/M-16. Base Commander nominated, NCO of the Year. Twice decorated NCO of the Quarter. Two-time Load Team of the Quarter. Five-time Airman of the Month. Honor Guard NCOIC. Air Force HQ Design, build, test, approve, submit a new flight-line tool design - submission. Operation Desert Shield | Desert Storm - National Defense Service Medal | Meritorious Service Medal Achievement Medal, Outstanding Unit Award, Good Conduct and Longevity Medal, Small Arms Expert Non-Commissioned Officer (NCO) Leadership School Honor Graduate and “Chiefs” Award recipient