Phil Mcguire Email and Phone Number
Phil Mcguire work email
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Phil Mcguire personal email
A senior contact center operations, BPO sales, client relations and industry consulting professional possessing extensive, diversified experience managing contact center operations and client relationships. A strong, adaptable and results oriented leader and team-player that has demonstrated consistent achievement and possessing the following business skills:• Management and P&L responsibility of large scale business operations. • Experience selling multi-million contracts for business process outsourcing services to large national and international Fortune 1000 clients.• Development and leadership experience of large teams of employees across multiple departments and locations.• Management of client relationship for large, multi-million dollar national and international BPO contracts. • Customer Care business consulting.• Large P&L responsibility.Specialties: Contact Center Operations, Account Management, BPO Sales, Business Improvement Consulting
Mcguire Cc/Cx Consulting
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Cx And Contact Center Business ConsultantMcguire Cc/Cx Consulting 2018 - PresentIndependently and through subcontracts, provide consulting services to assist companies to deliver desired outcomes and enhancements to the contact center operations.- CCaaS Cloud Migrations- Csat/NPS Improvements- Cost Savings/Productivity Improvements- Contact Center Support Software Evaluation & Selection- BPO Vendor Selection & RFP Guidance and Assistance
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Vice President Of Operations - North AmericaIgt Solutions Apr 2021 - Sep 2021Gurugram, Haryana, InAssisted the organization in efforts to launch and expand US operations during the disruptive period of the global Covid pandemic. -
Divisional Vice President Of OperationsAlorica Jan 2016 - Jun 2017Irvine, Ca, UsLed contact center operations across 4 US sites and offshore and nearshore locations. Also oversaw Alorica’s long-standing Work@Home program deployed across 28 US states. Managed a team of 5 Directors and ~5,000 agents, supervisors, and Operations Managers at peak. Responsible for a revenue budget of $70MM. -
Vp Of Business DevelopmentIqor 2015 - 2016Fort Lauderdale, Fl, UsBusiness development role proposing solutions for omnichannel contact center outsourcing, back office services, data analytics, and electronics after-market services to large, international organizations across numerous industry verticals. -
Vp Of Business Development & Client ServicesEperformax Contact Centers & Bpo 2006 - 2015Pasay City, Metro Manila, PhClient relationship and individual "hunter/farmer" sales role selling customer care outsourcing services and cultivating long-term relationships with Fortune 500 organizations to earn stability and growth with clients for one of the Philippines' longest-standing and successful BPO operations. -
President & Managing Partner - Ecommerce Business OperationsOutdoor Gateways, Llc 2004 - 2010Collective of eCommerce websites devoted to serving passionate outdoor enthusiasts in pursuit of their favorite pastimes.
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Vice President Of Global Management Services - Account Management Of Multinational AccountsSitel 2004 - 2004Miami, Fl, UsAssisted COO in the management of large, multi-national contact center outsourcing accounts.Performed reviews of globally deployed contact center outsourcing contracts and led negotiation of contract renewals and new contracts with senior procurement executives, consultants and managers of large multi-national companies. Contributed to the development of RFP responses. Assisted in management of multi-national operations and account relationships. -
Vice President & General Manager Of Contact Center Operations And Account ManagementSitel 2001 - 2004Miami, Fl, UsDirected the multi-country operations and account management functions of a $35 million dollar business unit serving one of the world’s largest automobile manufacturers. Oversaw the entire day-to-day operations and all contact center support and account management functions of the business unit. Served as the final supervisory authority for over 1300 emploees across Operations, Account Management, HR, Training & Quality, WFM and ISO Certification.
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Director Of Account ManagementSitel 2000 - 2001Miami, Fl, UsManaged a team of four Senior Account Managers to provide contact center outsourcing services to a $20 million portfolio of accounts. Continuously interpreted client direction and translated into relationship building and account growth strategies. Directed the management of contract KPM obligations, profit contributions and client satisfaction.
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Director Of Outbound Call Center OperationsSitel 1999 - 2000Miami, Fl, UsManaged the contact center operations of a division providing contact center outsourcing services to multiple national accounts. Oversaw an operation of over 950 contact center workstations involving 1500 employees across 9 contact centers, generating in excess of $40 million annually.
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Director Of North America Inbound Contact Center Sales And Service OperationsSitel 1999 - 1999Miami, Fl, UsDirected the contact center operations of four inbound contact centers providing inbound customer service and sales operations across 750 workstations. Served as final supervisory authority of over 1000 operations, systems, administrative and human resources personnel. Managed the service metric results and CSAT scores of 12 client programs operating across four U.S. based contact centers. Held full P&l responsibility for the contact centers producing annual revenues of $41 million.
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Vp & General Manager Of Insurance Business Unit - Operations And Account ManagementSitel 1998 - 1999Miami, Fl, UsManaged the contact center operations and account management functions of a business unit providing fully licensed customer service, claims, and sales solutions to large life, auto and home insurers.
Phil Mcguire Skills
Phil Mcguire Education Details
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University Of Nebraska At Kearney
Frequently Asked Questions about Phil Mcguire
What company does Phil Mcguire work for?
Phil Mcguire works for Mcguire Cc/cx Consulting
What is Phil Mcguire's role at the current company?
Phil Mcguire's current role is Senior CC/CX Business Executive - Customer Care/CX/Global Omni-Channel Contact Center Operations Management/Client Relationship Management/Contact Center & CX Consulting/BPO Solutions.
What is Phil Mcguire's email address?
Phil Mcguire's email address is ph****@****ica.com
What schools did Phil Mcguire attend?
Phil Mcguire attended University Of Nebraska At Kearney.
What skills is Phil Mcguire known for?
Phil Mcguire has skills like Outsourcing, Call Centers, Crm, Bpo, Contact Centers, Leadership, Account Management, Vendor Management, Customer Experience, Operations Management, Workforce Management, Sales.
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