Being a leading and pivotal member of the sales function at Gray Dawes and offering our clients a true end to end travel experience whether they be from the SME world or are a large global organisation.We develop best in market travel programmes for high-touch clients across the fashion, finance, technology and luxury goods sectors amongst others, through next-gen technology, innovation and decades of experience to ensure they achieve all travel goals and KPI's. Our stable… Show more Being a leading and pivotal member of the sales function at Gray Dawes and offering our clients a true end to end travel experience whether they be from the SME world or are a large global organisation.We develop best in market travel programmes for high-touch clients across the fashion, finance, technology and luxury goods sectors amongst others, through next-gen technology, innovation and decades of experience to ensure they achieve all travel goals and KPI's. Our stable private ownership structure ensures we we are not dictated to by shareholders and put the customer at the heart of everything we do. Show less

Leading the New Business Team at Gravity Risk Services, an award-winning independent Insurance Broker based in the West Midlands.My role is to identify new opportunities to grow the companies' portfolio through organic growth and existing partnership whilst managing and developing my team to meet and exceed a number of KPI's

Being a leading and pivotal member of the sales function at Gray Dawes and offering our clients a true end to end travel experience whether they be from the SME world or are a large global organisation.We develop best in market travel programmes for high-touch clients across the fashion, finance, technology and luxury goods sectors amongst others, through next-gen technology, innovation and decades of experience to ensure they achieve all travel goals and KPI's. Our stable… Show more Being a leading and pivotal member of the sales function at Gray Dawes and offering our clients a true end to end travel experience whether they be from the SME world or are a large global organisation.We develop best in market travel programmes for high-touch clients across the fashion, finance, technology and luxury goods sectors amongst others, through next-gen technology, innovation and decades of experience to ensure they achieve all travel goals and KPI's. Our stable private ownership structure ensures we we are not dictated to by shareholders and put the customer at the heart of everything we do. Show less

Expertise in booking travel for corporate clients in the Birmingham area.Responsible for winning new clients and providing clients with highly competitive fares for travel overseas and within the UK.

I am current leading a team of up to 8 Collectors to enable the business to manage bad debt by delivering excellent Collections results against stretching cash and £ provision targets. I am responsible for motivating, coaching, monitoring and developing all my direct lines and ensuring they have all the tools to succeed in their role while also constantly reviewing already in-place processes and system.

Barclays took over Egg Card as of 28th April 2011 therefore joined Barclaycard as part of this)

Using my knowledge of British Gas systems Siebel and Banner, I would service and identify customers' accounts. While servicing each account I would promote, offer and sell current British Gas products and offers which were most suitable and appropriate for the customers' needs based on the information that I had gathered. On a daily basis I worked towards demanding sales targets while successfully meeting average handling time (AHT) targets.Using my previous coaching experience and… Show more Using my knowledge of British Gas systems Siebel and Banner, I would service and identify customers' accounts. While servicing each account I would promote, offer and sell current British Gas products and offers which were most suitable and appropriate for the customers' needs based on the information that I had gathered. On a daily basis I worked towards demanding sales targets while successfully meeting average handling time (AHT) targets.Using my previous coaching experience and knowledge from previous positions, I also advised and supported other colleagues around me and in different teams.I also frequently assisted sales coaches providing;Support and advice to agents,Motivating agents towards selling and helping them to improve their statistics,Making all agents aware of current sales incentives,I was also inducted onto NVQ Customer Services course, held a number of meetings with colleagues while also handling, dealing with and resolving Customer complaints on a daily basis. Show less