Nick Severson Email & Phone Number

Glasgow, United Kingdom

I help people from all over the world publish their writing, share their art, manage their communities, and run their businesses using WordPress.com, WooCommerce, JetPack, and more. As a Happiness Engineer I help people with every aspect of running sites, from getting set-up with domains and email to configuring and customising design to monetising and e-commerce. It's amazingly challenging and supremely rewarding work that requires a non-stop willingness to be empathetic and continuously learn and build with others.

Redmond, Wa

Worked with educators, designers, researchers, and developers to create an awesome Minecraft experience in the classroom. My responsibilities included creating exciting and impactful features for teachers and students, improving our planning and how we work, managing customer support and release readiness, and contributing daily to maintaining a positive and inclusive culture on our team.

Redmond, Wa

Responsible for managing and maturing customer on-boarding and support for Minecraft: Education Edition. My priorities included empowering customers via improved guides and online support experiences, establishing listening systems to drive customer feedback into product prioritization, driving feature improvements across a diverse set of teams and organizations, and building strong relationships and trust with those I work with.

Greater Seattle Area

Responsible for driving end-to-end business operations for the Xbox Product Services team with a special focus on communications, storytelling and rhythm of business. Currently focused on evolving our internal vision with regards to quality, support and safety and driving an update to our internal communications plan for Team Xbox. Prior to that, I was building and executing the end-to-end operations plan for the organization from its inception and running a set of activities to help our leadership team and extended team develop strategies and turn them into on-going cross-group programs.

Greater Seattle Area

Led the end-to-end business operations for Microsoft Studios' Services and Operations, including vision and strategy, staffing, financials, and communications. Key accomplishments included managing PMO for service engineering teams, developing a portfolio of central gaming services, and managing a large scale shift to managed services for all of our vendor team functions.

Greater Seattle Area

Managed studio-wide service operations and support programs for major franchises including Halo, Forza Motorsport and Gears of War, encompassing service design, infrastructure, monitoring, supportability, and sustainment within the Studios and Xbox Live ecosystem. Also served as the owner for the agile delivery process, tools and reporting for organization; led migration of end-to-end work tracking system to TFS, adoption of common taxonomy for work and a standard meeting and communication cadence across ~60 people working in teams of 4-8

Greater Seattle Area

Accountable for IT operations of all managed line-of-business applications in North America as well as impact initiatives across global portfolio, responsibilities include: sustain engineering, release planning, impact assessments, risk management, infrastructure planning, stakeholder management, governance and technology adoption programs.

Greater Seattle Area

Drove learning portal strategy and implementation for training teams serving Microsoft-contracted call centers across the globe. Primary focus was on leading planning, design, development and implementation of a new SharePoint-based learning content management system (LCMS) across Global Consumer Support businesses that was central to ensuriung readiness for all consumer product releases including Office Online, Zune and XBox.

Greater Seattle Area

Led planning, design, development and implementation of multiple web technologies for students, faculty, and staff including a custom ASP.NET-based web portal, Blackboard LCMS and Live Advisor real-time chat system. Cornerstone project was managing a PeopleSoft portal implementation, including driving project tasks and schedule, designing UI/experience, developing content management components across academic departments and setting up governance standards and processes.

Bellingham, Washington Area

Responsible for implementing and managing various web-based properties, including the main university site and various departmental sites, as well as managing the content and taxonomy of course materials in Blackboard CMS across all academic departments. Cornerstone project was designing and implementing a major revision of the University’s public website homepage, including sub-site templates and Flash-based homepage feature.

Ba, Marketing, Business Administration, Internet Studies

Activities and Societies: Worked part-time for Academic Technology and User Services (ATUS) as a web developer while in school.

Education record