Phil O'Driscoll Email & Phone Number

England, United Kingdom

Falmouth, England, United Kingdom

Vancouver, Canada Area

Vancouver

• Providing high level technical support and data analysis to ACL clients
• Coaching clients (North America, Europe and Latin America) through technical issues and deep dived on complex issues
• Troubleshooting applications, installation errors and complex scripts
• Recreating, verifying and documenting bugs; passing relevant information to QA, and kept the client abreast of the situation
• Creating detailed knowledge-base articles and documentation for new products, releases and… Show more
• Creating detailed knowledge-base articles and documentation for new products, releases and technologies

London, United Kingdom

• Providing 1st and 2nd line support remotely and on-site across a range of sectors including PR, creative agencies, charities and insurance sector
• Managing and administrating Windows 7, 8, 10 and Mac OS X workstations and laptops, tablets and smart phones
• Servicing a range of servers (Windows 2008R2, SBS, 2012R2, MACOSX Server) and desktop machine (Windows 7,8 &10, Mac 10.8-10.11)
• Weekly site visits to build customer relations and focused IT support presence
• Site migrations… Show more Providing 1st and 2nd line support remotely and on-site across a range of sectors including PR, creative agencies, charities and insurance sector
• Site migrations and machine setups

Cork

• Part of a team providing first and second level technical support to users in 36 Jury’s Inns hotels throughout Europe
• Managed and administrated Windows XP, Windows 7, Windows 8 OS, workstations, laptops, tablets and smart phones
• Maintained a Window Server 2000, 2003, 2008 and Microsoft Exchange 2003 environment
• Installed and maintained HP, Kyocera, OKI and Cannon printers
• Installed and upgraded desktop software
• Coordinated with field engineers to resolve issues

Wilton

• Designing retail product catalogues for a range of brands distributed by the company. Program used – Adobe InDesign, Photoshop.
• IT and administration support for ordering system (Trakker), invoicing program SAGE 200 and updating pricing and stock information.
• Communicating with store retailers regarding purchasing and distribution of stock, ensuring deadlines are consistently met.
• Comparing of competitor brands with Lee Sports branded products to maximize on profit and customer… Show more
• Comparing of competitor brands with Lee Sports branded products to maximize on profit and customer satisfaction. Show less