Phil Watson Email & Phone Number

Denver, Colorado, United States

Project management of websites built to meet enterprise clients' needs and drive improved conversion rates for bookings.

Golden, Colorado, United States

TFOG is a motorcycle maintenance and repair shop providing full service on quads, motorcycles, and scooters to the Denver front range area.

Denver Metropolitan Area

Specializing in motorcycling and racing Mtn Fox Decals provides die cut vinyl decals designed to order as well as logo and graphic design services.

Remote

Remote

- Managed projects from start to finish for the translation of various content for a Global 500 healthcare insurance client.- Managed the budget for projects adhering to profit margin and vendor rate standards.- Updated and maintained translation memories for the accounts I was responsible for.

Remote

- Managed localization projects for translation of Los Angeles County Elections materials including sample ballots and candidate statements.- Delivered accurate translations in print ready format on very tight 72-hour turnaround deadlines.- Performed quality assurance processes with an eye for detail to ensure proper translation of critical elections.

Broomfield, CO

Management of localization projects in the life sciences fields to promote accurate and effective translations of products that save lives and improve quality of life for people around the world.

Boulder, CO

• Oversee and ensure client satisfaction on consulting projects serving core business needs in Marketing, HR and IT with budgets up to $50,000.
• Lead six front and back end web developers to ensure timely project deliverables and generate innovative solutions.
• Facilitate project meetings and identify and remove obstacles to success.
• Document and deliver accurate, detailed, and succinct project proposals and statements of work.

Boulder, CO

• Managed a team of eight Customer Support Representatives fostering their happiness and success.
• Provided performance feedback through constructive feedback and reviews to Customer Support Representatives.
• Handled and resolved customer escalations.
• Improved work processes and implemented process changes to constantly improve the Customer Support team’s effectiveness.

Boulder, CO

• Identified clients’ objective and needs for projects such as custom reporting dashboards and survey solutions.
• Used JavaScript, PHP, JQuery, HTML, and other tools construct custom solutions.
• Built strong client relationships by using strong communication skills and delivering an excellent product.

Loveland, CO

• Provided advanced second tier support to customers and Tier 1 Support Specialists to assist with technical issues including HTML and CSS help in both a phone and chat environment with a consistently high customer.
• Investigated potential product defects and if necessary file escalate to product engineers for correction.

Loveland, CO

• Delivered great customer service with an emphasis on creating wow moments for the customer.
• Provided phone and chat support for customers using Constant Contact’s SaaS software.

Boulder, CO

End user support.

Thornton, CO

Boulder, CO

Longmont, CO