Phil Weber Email & Phone Number

Portland, Oregon

• Founded in 2008, New Relic creates web-based tools for application performance monitoring and digital intelligence; it employs about 1,800 people. As the first customer trainer in the company’s Customer Success.
• Using Action Mapping, determined which tasks customers must learn to use the products effectively.
• Starting without existing content or curriculum, developed a series of 4 instructor-led courses. Delivered the first course within my first 90 days.
• Created hands-on labs with sample applications in a variety of programming languages running in Docker containers on AWS to give students practice using New Relic to troubleshoot real applications.During 2016.

Provide narration for e-learning courses and explainer videos from my home studio.

Hillsboro, Oregon

• Fiserv employs over 20,000 people in 155 locations worldwide; my division created software for online banking and bill payment. I taught customers how to use Corillian products, and developers (both internal and.
• Developed and delivered instructor-led training for developers and system administrators.
• Developed and delivered virtual classroom (WebEx) training.
• Used Camtasia and Articulate tools to create screencasts and e-learning.
• Delivered internal training on developer technologies: C#, ASP.NET, jQuery, WCF, etc.When I joined the team, our training was very content-focused: How do we deliver this INFORMATION to learners? I changed the focus to.
• Generated over $85,000 in training revenue.

Hillsboro, Oregon

• Corillian was a leader in online banking software with about 200 employees; it was acquired by Fiserv in 2007. As a Senior Support Engineer, I supported and maintained client banking implementations.
• Troubleshot a wide variety of production issues.
• Wrote code for client enhancements.
• Demonstrated expertise in ASP, ASP.NET, Visual Basic, C#, COM/DCOM, XML, SQL Server, and Windows systems engineering.During my tenure I was able to resolve some thorny technical issues that had stumped more experienced.

Portland, Oregon

I worked with Netropole on a medical transcription application for the nation’s largest non-profit health care provider. I designed the SQL Server database and developed an ASP.NET web service interface to the database and the client’s mainframe, while mentoring less-experienced developers on the project.