Phil Gray Email and Phone Number
I have a broad range of experience spanning the General Insurance value chain - including supply chain management, product development, innovation management, strategy development, CVP design & execution, and strategic partnership management. This is complemented by my formal education, including a Bachelor's degree in Business from The University of Technology, Sydney, and an MBA from The University of Sydney.I have a proven ability to ingest multiple sources of information, inspire creative thinking, frame strategic arguments, and drive pragmatic execution. This is evidenced by the tangible outcomes I've delivered in my career to date - including the launch of new products to market, large-scale growth for Australia's most trusted insurance brand, delivery of lasting organisational capabilities, and numerous customer-driven experience enhancements across multiple touchpoints of the customer journey. In doing this, I've had regular exposure to senior executive, directly managed up to eight direct reports, and led multiple cross-functional programs of work with significant investment and reach. I am passionate about the future of our insurance industry, love learning, and look forward to continuing to drive customer-led change with tangible commercial outcomes.
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Senior Manager | Business Consulting | Financial ServicesEy Mar 2023 - PresentSydney, New South Wales, Australia -
Head Of Commercial And Partnerships (Loyalty)Iag Dec 2021 - Mar 2023Sydney, New South Wales, AustraliaReporting to the GM of the Customer Loyalty Program (CLP), leading the design and execution of the loyalty CVP, a partnership strategy, and a commercial model for the overall program. Due to a number of regulatory and customer-related challenges, IAG recently prioritised investment in a new way of engaging and rewarding its customers across all brands in the group. The team is building a digital-first loyalty program with the aspiration to engage >5M customers, underpinned by a data-driven customer strategy, compelling CVP, and a commercial model that drives incremental economic value. Working with a range of cross-functional stakeholders under the agile methodology to deliver new features and offers to market.This role requires a detailed understanding of customer needs and a digital-first mindset, with the ultimate goal of building a transformative customer value proposition. -
Senior Manager, Strategy, Cvp & PartnershipsIag Jan 2018 - Nov 2021Sydney, AustraliaReporting to the GM of NRMA/RACV, led the design and execution of the strategy and CVP for NRMA Insurance, SGIO and SGIC across all GI product lines; and managed IAG’s strategic partnership with The NRMA Motoring & Services. Led a team of 8 strategy, customer, and partnership professionals to develop an insight-driven strategy, CVP and business plan, and drive customer-led change across the insurance value chain for >3M customers. Key activities included value pool analysis, constructing and delivering go-to-market plans, co-designing a partnership strategy, and delivering new digital product features.As part of this role, I led a large-scale growth program that delivered significant volume growth for NRMA Insurance - Australia's most trusted insurance brand.
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Senior Manager, New Customers And MarketsIag Mar 2016 - Jan 2018Sydney, AustraliaSenior leadership position in Lifestyle & Growth (L&G), a newly formed division of IAG accountable for the strategy, P&L, and operations for IAG’s niche consumer product lines including life, caravan, and travel. This role was created to drive growth across the division’s existing and historically underperforming products, whilst embracing IAG’s evolving innovation agenda to take new products to market. Managed a team of business development professionals, collaborating with a range of internal and external stakeholders to lead a range of activities including go-to-market planning, new product design and execution, and negotiating partnership agreements.
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Manager, Product Development & InnovationIag Dec 2014 - Mar 2016Reporting to the Head of Product Development & Innovation, led new product development opportunities for IAG’s personal lines products, with a primary focus on motor insurance. Led cross-functional teams through the development of new ideas from concept to market, driving a range of activities including customer research, competitor evaluation, financial modelling, and business case development. Advocated for IAG’s recently established innovation agenda.
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Strategic Sourcing SpecialistIag Mar 2014 - Dec 2014Entered IAG through a graduate program, reporting to the Senior Manager, Strategic Sourcing. In the early stages of the role, worked across a broad range of tender processes primarily focused on suppliers providing services throughout the motor and home insurance claims processes. With the development of skills and experience, led a number of sourcing strategies and tender processes for large categories of spend in both the claims process and across other functions of the business.
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Strategic Sourcing Consultant (Graduate Program)Insurance Australia Group Sep 2011 - Mar 2014Entered IAG through a graduate program, reporting to the Senior Manager, Strategic Sourcing. In the early stages of the role, worked across a broad range of tender processes primarily focused on suppliers providing services throughout the motor and home insurance claims processes. With the development of skills and experience, led a number of sourcing strategies and tender processes for large categories of spend in both the claims process and across other functions of the business.
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Configuration And Deployment SpecialistTask Retail Technology Mar 2009 - Sep 2011 -
Facility ControllerManly Warringah Basketball Association Jun 2006 - Sep 2011
Phil Gray Skills
Phil Gray Education Details
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Distinction -
Product Management -
Distinction
Frequently Asked Questions about Phil Gray
What company does Phil Gray work for?
Phil Gray works for Ey
What is Phil Gray's role at the current company?
Phil Gray's current role is Senior Manager at EY | Business Consulting | Financial Services.
What schools did Phil Gray attend?
Phil Gray attended The University Of Sydney Business School, Brainmates, University Of Technology Sydney.
What skills is Phil Gray known for?
Phil Gray has skills like Stakeholder Management, Business Process Improvement, Outsourcing, Business Transformation, Risk Management, Operations Management, Change Management, Business Analysis, Strategy, Governance, Management, Vendor Management.
Who are Phil Gray's colleagues?
Phil Gray's colleagues are Szonja Emese Szabo, Faraaz Khan, Kathryn Brennan, Sita Sai Krishna Perumalla, Kashish Zawar, Sainath D ( Csse-Bb®), Amit Goyal.
Not the Phil Gray you were looking for?
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Phil Gray
Digital Disruption | Global It Operations | Large-Scale Program Delivery | Business Transformation | Customer-Centric | Cio | Cto | Coo | Transformation DirectorGreater Sydney Area6optusnet.com.au, chandlermacleod.com, iag.com.au, symbioticconsulting.com.au, bluestone.com.au, qantas.com.au1 (043)-7XXXXXXX
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3gmail.com, oneatlas.com, greatpeoplesolutions.com.au
1 +614033XXXXX
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