Phil Gray Email & Phone Number

Seaforth, Nsw, Au

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Reporting to the GM of the Customer Loyalty Program (CLP), leading the design and execution of the loyalty CVP, a partnership strategy, and a commercial model for the overall program. Due to a number of regulatory and customer-related challenges, IAG recently prioritised investment in a new way of engaging and rewarding its customers across all brands in the group. The team is building a digital-first loyalty program with the aspiration to engage >5M customers, underpinned by a data-driven customer strategy, compelling CVP, and a commercial model that drives incremental economic value. Working with a range of cross-functional stakeholders under the agile methodology to deliver new features and offers to market.This role requires a detailed understanding of customer needs and a digital-first mindset, with the ultimate goal of building a transformative customer value proposition.

Sydney, Australia

Reporting to the GM of NRMA/RACV, led the design and execution of the strategy and CVP for NRMA Insurance, SGIO and SGIC across all GI product lines; and managed IAG’s strategic partnership with The NRMA Motoring & Services. Led a team of 8 strategy, customer, and partnership professionals to develop an insight-driven strategy, CVP and business plan, and drive customer-led change across the insurance value chain for >3M customers. Key activities included value pool analysis, constructing and delivering go-to-market plans, co-designing a partnership strategy, and delivering new digital product features.As part of this role, I led a large-scale growth program that delivered significant volume growth for NRMA Insurance - Australia's most trusted insurance brand.

Sydney, Australia

Senior leadership position in Lifestyle & Growth (L&G), a newly formed division of IAG accountable for the strategy, P&L, and operations for IAG’s niche consumer product lines including life, caravan, and travel. This role was created to drive growth across the division’s existing and historically underperforming products, whilst embracing IAG’s evolving innovation agenda to take new products to market. Managed a team of business development professionals, collaborating with a range of internal and external stakeholders to lead a range of activities including go-to-market planning, new product design and execution, and negotiating partnership agreements.

Reporting to the Head of Product Development & Innovation, led new product development opportunities for IAG’s personal lines products, with a primary focus on motor insurance. Led cross-functional teams through the development of new ideas from concept to market, driving a range of activities including customer research, competitor evaluation, financial modelling, and business case development. Advocated for IAG’s recently established innovation agenda.

Entered IAG through a graduate program, reporting to the Senior Manager, Strategic Sourcing. In the early stages of the role, worked across a broad range of tender processes primarily focused on suppliers providing services throughout the motor and home insurance claims processes. With the development of skills and experience, led a number of sourcing strategies and tender processes for large categories of spend in both the claims process and across other functions of the business.

Entered IAG through a graduate program, reporting to the Senior Manager, Strategic Sourcing. In the early stages of the role, worked across a broad range of tender processes primarily focused on suppliers providing services throughout the motor and home insurance claims processes. With the development of skills and experience, led a number of sourcing strategies and tender processes for large categories of spend in both the claims process and across other functions of the business.

Master Of Business Administration - Mba, Business Administration And Management, General, Distinction

Activities and Societies: Coach and mentor for MBA students on two courses: 'Capstone: Lean Design', and 'Leadership Practice &.

Essentials Of Product Management, Product Management

Provides a complete overview of the domain product management roles and activities, including product lifecycle management and end to end.

Bachelor Of Business, Finance, Banking And Accounting, Distinction