Phil Wickenden Email and Phone Number

Completed a one day course in bug recognition. Helped to bring the image database online in a usable format. Assisting with moving items around in the store, taking due care and attention with the artifacts.Helped to rearrange and prepare the education room ready for the new year. Rewritten an interactive display for the new WW1 exhibition in the gallery, which involved research as well as technical skills. Assisted in the dismantling of the previous display in the gallery and assisted in setting up the WW1 exhibition.Have helped out on school festival days, with class direction and some public speaking.I have also identified some objects loaned to the museum and am generally useful wherever I can be.

Speaking to prospective respondents and completing surveys, polls and questionnaires

Updating system to new software program and creating new process & crib sheets for use of new system and input.Updating all client & Supplier profiles entering accounts & invoice details to Sage. Chasing payments & details for both. Fixing IT problems in the office and updating software where required.Updating web pages on all 3 sites and controlling newsletter subscribers.Document process manager, checking files were correctly filed on the server(Having worked for South East Coachworks as the IT assistant and document manager, the role expanded to include Book-keeping & Credit Control. During the course of the 7 years I was there the role took in General IT support, purchasing, document preparation and good record keeping. I was also in charge of the website updates and often offered advice on IT purchases. I also had a minor role as the onsite network manager, liaising with the IT help desk, so problems could be resolved quickly. I also helped setup the new systems to improve the record keeping and time management, just prior to leavingI have completed a course in IT support; this involved hardware and software support as well as customer support. I have three years experience of working on web sites involving databases and am well versed in web site design. I also have 3 years experience in redesigning and improving databases using various RDBMS. I pay close attention to detail, and specifications and have superb skills with the standard office packages. I work well with deadlines and work to fulfil it to time. A polite manner with answering queries on the phone is a must in any business.)

Updating of the website including setting up E-commerce package. Checking the online auctions on Ebay, setting new ones and keeping the Ebay shop up to date. Relating to customers via email, and packaging goods to be sent. Keeping track of stock inventory and requesting new items when required.

Technical design, development and build of MAA electronic submission systems.System administration and local technical direction for the implementation of Pfizer’s global electronic publishing system.Working in collaboration with Research IT to evaluate and implement new technical tools for future electronic submissions development.Paper submission assistance. Electronic submission linking and book-marking. Training of new colleagues in submission work. Assisting with technical problems within the office.Creating new templates for electronic submission creation.Documentation of new methods and procedures for creating encrypted data.Creation of ERA using Confidential Courier encryption for single and multiple CDs.

Redesigning web sites of company for selling, updated client web sites including adding functional and practical databases that increased the functionality and ease of use of the web sites. General system administration including testing new software and software implementation and training. Creative use of ASP to append databases to web pages. Creating of business database for tracking and mailing list using ASP and databases.Creating new web sites for clients of company including easier ways of updating existing sites and those that need regular updates.Updating business conference site for Daily Mail Group and also for conference centres

Originally setting database exports from Oracle databaseSetting up access to Interbase RDBMSCreating new access applications using Paradox and DelphiIntegrating documentation methods and creating subroutines for scanning and OCR to quickly add new records to database.Using TCP/IP to allow access to database from fixed line.Creating CD software to allow search facilities and database record access.